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Universal App campaign:Not running

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I set up a Universal App campaign for my app this afternoon. The ad is enabled and the status shows eligible but the ad does not seem to be running. How can I find out the status and when it will kick off? 

1 Expert replyverified_user
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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
April 2016

Re: Universal App campaign:Not running

Rising Star
# 2
Rising Star

Hi Ramona D,

 

Assuming there are no account level issues (like billing, policy, etc), have you checked the ad text for this campaign? This is quite different from other ads. You'll find this under campaign settings. Most of the times, this is disapproved if one line runs into the other. Could you check if that's the issue?

 

Here's a similar thread I'd recommend reading.

 

Feel free to write back!

 

Sumanth Sridhar

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
April 2016

Re: Universal App campaign:Not running

Rising Star
# 2
Rising Star

Hi Ramona D,

 

Assuming there are no account level issues (like billing, policy, etc), have you checked the ad text for this campaign? This is quite different from other ads. You'll find this under campaign settings. Most of the times, this is disapproved if one line runs into the other. Could you check if that's the issue?

 

Here's a similar thread I'd recommend reading.

 

Feel free to write back!

 

Sumanth Sridhar

Re: Universal App campaign:Not running

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for the reply. I was just panicking, the ad went live last night and is registering clicks.