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This account is already managed by another manager in your hierarchy.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am MCC account holder and I am not able to add an existing adwords account to my MCC.

 

CLient has sent me request and while adding its giving error as : This account is already managed by another manager in your hierarchy..

 

How can we resolve this?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Theresa_Zook (Top Contributor Alumni)
September 2015

Re: This account is already managed by another manager in your hierarc

Google Employee
# 2
Google Employee

Hi Preetimitttal,

 

Thanks for posting on our Community forum. Based on the information you described with your MCC issue, I suggest you do the following:

 

  • Contact your client to request the previous Agency account manager unlink the current account asap.  (see directions below)

To unlink an account from your MCC:

  1. Sign in to your MCC at https://adwords.google.com.
  2. Select the managed account you'd like to unlink.
  3. Click "Arrange accounts."
  4. Click "Unlink account(s)."
  • Once you have confirmation the account has been unlinked, re-add it to your existing MCC. (see directions below)
  1. Retrieve your client's AdWords Customer ID number (which appears in the top corner of AdWords account pages).
  2. Sign in to your MCC at https://adwords.google.com.
  3. Click Link existing accounts, which appears above your managed accounts table.
  4. Enter your new client's Customer ID number in the appropriate field.
  5. Click Continue, then Submit.
  6. When you click Submit, the client will receive an account notification that invites him to link to your account. If he's an administrator on the account, he can accept your invitation by visiting "My account" > "Account access" in his account and clicking "Accept invitation."

During this process, you'll see a pending notification for the (soon-to-be) managed account in your MCC. Upon the client's acceptance, you'll receive a confirmation notification and the account will be automatically linked to your MCC.

 

You can find out more about managing your MCC account on this link: https://support.google.com/adwords/agency/answer/7732?hl=en

 

Let me know if this information resolves your MCC issue. Thanks.

 

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by Theresa_Zook (Top Contributor Alumni)
September 2015

Re: This account is already managed by another manager in your hierarc

Google Employee
# 2
Google Employee

Hi Preetimitttal,

 

Thanks for posting on our Community forum. Based on the information you described with your MCC issue, I suggest you do the following:

 

  • Contact your client to request the previous Agency account manager unlink the current account asap.  (see directions below)

To unlink an account from your MCC:

  1. Sign in to your MCC at https://adwords.google.com.
  2. Select the managed account you'd like to unlink.
  3. Click "Arrange accounts."
  4. Click "Unlink account(s)."
  • Once you have confirmation the account has been unlinked, re-add it to your existing MCC. (see directions below)
  1. Retrieve your client's AdWords Customer ID number (which appears in the top corner of AdWords account pages).
  2. Sign in to your MCC at https://adwords.google.com.
  3. Click Link existing accounts, which appears above your managed accounts table.
  4. Enter your new client's Customer ID number in the appropriate field.
  5. Click Continue, then Submit.
  6. When you click Submit, the client will receive an account notification that invites him to link to your account. If he's an administrator on the account, he can accept your invitation by visiting "My account" > "Account access" in his account and clicking "Accept invitation."

During this process, you'll see a pending notification for the (soon-to-be) managed account in your MCC. Upon the client's acceptance, you'll receive a confirmation notification and the account will be automatically linked to your MCC.

 

You can find out more about managing your MCC account on this link: https://support.google.com/adwords/agency/answer/7732?hl=en

 

Let me know if this information resolves your MCC issue. Thanks.

 

 

This account is already managed by another manager in your hierarchy.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I sorry to say that it is still showung an error message in my Google Adwords Express account as to not being linked correctly with my Google My Business account. I going to rework your steps again and let you know. Thank you.