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Stuck on Welcome URL new account.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Each time I try and login into AdWords the screen goes blank and the URL redirects to this page: https://adwords.google.com/um/Welcome/Home?a=1&sf=og&subid=ww-ww-et-sign-up&authuser=0#aw.

 

If I try getting out of the trap at this address: http://g.co/etoaw It says my e-mail address is already assigned to an Adwords account. The one I am trying to sign in with!

 

What can I do?

 

Thanks,

Dan.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Dan W
September 2015

Re: Stuck on Welcome URL new account.

Visitor ✭ ✭ ✭
# 13
Visitor ✭ ✭ ✭
Contacted support but they couldn't help.

Found out that although my account was approved to look at the adwords account by 1 users another user then had to re-accept me for it to work.

Works now. Happy Smiley Happy

View solution in original post

Re: Stuck on Welcome URL new account.

[ Edited ]
Top Contributor Alumni
# 2
Top Contributor Alumni

Hi Dan,

Welcome to the AdWords Community.

 

Try Clearing your Cookies/Cache - this can sometimes help alleviate technical glitches within AdWords.

 

Also, to confirm, you've logged into AdWords before correct with that email address?  In AdWords there is a 1:1 relationship between AdWords Accounts and email addresses.

Re: Stuck on Welcome URL new account.

Badged Google Partner
# 3
Badged Google Partner
Hello Dan W,

Are you using website: https://adwords.google.com for loggin in?

Best regards,

Alex

Re: Stuck on Welcome URL new account.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks but that hasn't changed anything. I've tried it in a different browser too.

Re: Stuck on Welcome URL new account.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I am. tried it in more than 1 browser and deleted my cache and cookies.

Re: Stuck on Welcome URL new account.

Badged Google Partner
# 6
Badged Google Partner
Dan W

Maybe some screens would help.

Re: Stuck on Welcome URL new account.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

When I go to Google Adwords and login I am greeted by the following black screen and URL:

 

GoogleAdwordsLogin.png

When I try an get around it by going to this URL: http://g.co/etoaw The page tells me my e-mail address is already in use.

 

GoogleAdwordsLogin2.png


But in my account products there is no Adwords.

My e-mail address has been authorized to access another account.

GoogleAdwordsLogin3.png

Re: Stuck on Welcome URL new account.

Top Contributor Alumni
# 8
Top Contributor Alumni
Thanks for the additional details, Dan. Have you ever used this email address to log into this AdWords Account, or is is this the first time?

Re: Stuck on Welcome URL new account.

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I was invited to an Adwords account. Clicked the link to try an login and then the blank webpage appears.

Re: Stuck on Welcome URL new account.

Follower ✭ ✭ ✭
# 10
Follower ✭ ✭ ✭
very odd.. looks like it keeps redirecting you to a "Create AdWords Account" url.

If the problem persists even in a different browser, I recommend you to reach AdWords support guys.