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Stuck in GetStarted page on Keyword Planner tool

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# 1
Visitor ✭ ✭ ✭

I didn't see a Discussion page for Bugs, so I'm submitting this here...

 

On signing in after going to https://adwords.google.com/KeywordPlanner, I am redirected to https://adwords.google.com/um/GetStarted/, where I am prompted to enter credit card/banking information and start my first ad campaign. I do not wish to start an ad campaign, and it is impossible to navigate out of the ad campaign setup flow once I'm in; all links are inward. Logging out and logging back in, refreshing my cache, and using a different browser do not fix the issue.

Of note, when on the /GetStarted page on the "Your First Campaign" breadcrumb, there is only a button "Save and Continue", but no button to take you back to "About Your Business" and allow you to possibly escape the trap.

4 Expert replyverified_user
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Marked as Best Answer.
Solution
Accepted by topic author George N
September 2015

Re: Stuck in GetStarted page on Keyword Planner tool

Top Contributor
# 2
Top Contributor
Hello, George.

Please try to use this link (while logged into the account that causes you problems) http://g.co/etoaw in order to escape that trap. It's a known error and the devs are working on fixing it.

Also, please let us know if it worked for you.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author George N
September 2015

Re: Stuck in GetStarted page on Keyword Planner tool

Top Contributor
# 2
Top Contributor
Hello, George.

Please try to use this link (while logged into the account that causes you problems) http://g.co/etoaw in order to escape that trap. It's a known error and the devs are working on fixing it.

Also, please let us know if it worked for you.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: Stuck in GetStarted page on Keyword Planner tool

Visitor ✭ ✭ ✭
# 3
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That did the trick. Thanks!

Re: Stuck in GetStarted page on Keyword Planner tool

Top Contributor
# 4
Top Contributor
You're welcome, George. I'm glad it worked.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: Stuck in GetStarted page on Keyword Planner tool

Visitor ✭ ✭ ✭
# 5
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Hello Calin,
I am stuck on this url https://adwords.google.com/um/GetStarted/Home?__u=7375425700&__c=5364124060&authuser=0
I am stuck in the campaign set up while I don't want to do any campaign but just measure searches of key words, the link you sent doesn t do anything...
I have no way to exit this page while still being logged in, so i am not able to use the adwords tool...
Thanks much for your advice,
KR,
Tangi

Re: Stuck in GetStarted page on Keyword Planner tool

Top Contributor
# 6
Top Contributor
I'm sorry about that, Tangi, let me ping someone and maybe get some help.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: Stuck in GetStarted page on Keyword Planner tool

Top Contributor
# 7
Top Contributor

@Tangi L 

The keyword planner is a tool to assist active advertisers in their research prior  to launching a campaign;

Thus, Google assumes that a campaign will be launched at some point and hence requires to provide a billing method to use the tool;

If you need a tool  for a "general purpose"  query research -  use the free Google trends.

 

Continue the process and provide a billing method.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Stuck in GetStarted page on Keyword Planner tool

Visitor ✭ ✭ ✭
# 8
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Hello, I am also stuck at https://adwords.google.com/um/Welcome/Home?a=1&sf=bb&__u=4485765932&__c=4728503612&authuser=0#ac

I tried http://g.co/etoaw while logged in but still unsuccessful...

pls. help...been trying to sign up for almost 2 weeks. =(

Re: Stuck in GetStarted page on Keyword Planner tool

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
It worked for me before but it's not working for me now. http://g.co/etoaw just puts me back into the create an ad flow.

Re: Stuck in GetStarted page on Keyword Planner tool

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
The suggested "g.co/etoaw" is not a solution. This issue is not solved. This is maddening.