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Site Policy Violation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account was suspended because of a "site policy violation". No further information was given and there was no "warning" email, so I take it the violation was pretty serious.

 

The website is here: www.serenityphuket.com

 

At the time of the suspension, we didn't have a privacy policy, which I have since added. I resubmitted the site for review but they said that there were still violations and that they couldn't un-suspend the account. However, they didn't give any further details.

 

They responded as follows:

 

"Thank you for your patience. Having thoroughly re-reviewed your account
data, our specialists have confirmed that we're unfortunately unable to
un-suspend your account."

 

If anyone could have a brief look at the site and let me know what violations may be causing these problems, it would be a great help...

 

Thanks in advance.

2 Expert replyverified_user
2 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Site Policy Violation

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi. 

 

It is hard to say why you Google thinks you violated a site policy.  Personally I don't see anything but that does not mean that there is not a violation of some sort that I just can not identify.      I did take this line of text from your site:

 

Distinction lies in every detail

Comprising of 64 generous beachfront suites and villas nestled among lush coconut trees of Chalong Bay, Serenity Resort & Residences Phuket offers tropical elegance in a stylish and luxurious setting.

 

and ran it through a Google.com search and there were alot of results that have exactly that text - some you and some not (likely places you have listed your hotel) it may be that Google thinks you have scraped this content from others instead of you being the original source.  I saw this recently with a different advertiser who was running a classified site.  Is this your content or from another site?

 

You may want to contact Google again and explain what I shared above and see if they can review the site one last time http://support.google.com/adwords/bin/request.py?&contact_type=site_policy

 

Good Luck, let us know how it goes. 



Kim Clink, AdWords Top Contributor | Community Profile | Twitter | Clink Digital Marketing
Did you find any helpful responses or answers to your query? If yes, please mark it as the 'Best Answer.'

View solution in original post

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Site Policy Violation

Top Contributor
# 3
Top Contributor

If anyone could have a brief look at the site and let me know what violations may be causing these problems, it would be a great help...


Hello.

 

It's pretty similar to another case I came across with on the old help forum. Please check this link: http://www.google.ro/search?ix=sea&sourceid=chrome&ie=UTF-8&q=Designed+to+meet+the+expectations+of+t...

 

You'll notice that your content is obviously not original. And that's not good at all.

 

Here's the link with the AdWords policy http://support.google.com/adwords/bin/answer.py?hl=en&answer=46675, and a quote from it:

 

  • Feature original content that can't be found on another site. This guideline is particularly applicable to resellers whose site is identical or highly similar to another reseller's or the parent company's site

 

My advice: rewrite all your content. Express the same ideas, but in your own, original wording.

Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

View solution in original post

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Site Policy Violation

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi. 

 

It is hard to say why you Google thinks you violated a site policy.  Personally I don't see anything but that does not mean that there is not a violation of some sort that I just can not identify.      I did take this line of text from your site:

 

Distinction lies in every detail

Comprising of 64 generous beachfront suites and villas nestled among lush coconut trees of Chalong Bay, Serenity Resort & Residences Phuket offers tropical elegance in a stylish and luxurious setting.

 

and ran it through a Google.com search and there were alot of results that have exactly that text - some you and some not (likely places you have listed your hotel) it may be that Google thinks you have scraped this content from others instead of you being the original source.  I saw this recently with a different advertiser who was running a classified site.  Is this your content or from another site?

 

You may want to contact Google again and explain what I shared above and see if they can review the site one last time http://support.google.com/adwords/bin/request.py?&contact_type=site_policy

 

Good Luck, let us know how it goes. 



Kim Clink, AdWords Top Contributor | Community Profile | Twitter | Clink Digital Marketing
Did you find any helpful responses or answers to your query? If yes, please mark it as the 'Best Answer.'
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Site Policy Violation

Top Contributor
# 3
Top Contributor

If anyone could have a brief look at the site and let me know what violations may be causing these problems, it would be a great help...


Hello.

 

It's pretty similar to another case I came across with on the old help forum. Please check this link: http://www.google.ro/search?ix=sea&sourceid=chrome&ie=UTF-8&q=Designed+to+meet+the+expectations+of+t...

 

You'll notice that your content is obviously not original. And that's not good at all.

 

Here's the link with the AdWords policy http://support.google.com/adwords/bin/answer.py?hl=en&answer=46675, and a quote from it:

 

  • Feature original content that can't be found on another site. This guideline is particularly applicable to resellers whose site is identical or highly similar to another reseller's or the parent company's site

 

My advice: rewrite all your content. Express the same ideas, but in your own, original wording.

Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: Site Policy Violation

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks to all for the advice. This is something that I wouldn't have thought of on my own since we're actually the official hotel site and created the content. Our mistake, clearly, was using the same content on our listings on other hotel sites. I'll update the content and ask again for re-consideration. If you see any other potential issues, please let me know.

Re: Site Policy Violation

Top Contributor
# 5
Top Contributor

Good luck, and if you find the time please return to this thread to tell us how it went, as we'd like to learn from everybody's experience.

Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.