AdWords
3.8K members online now
3.8K members online now
Get started with AdWords - learn the basics to get set up for success
Guide Me
star_border
Reply

Shopping Ads - Done & but not showing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have recently decided to add Shopping ads to our Adword ads.

 

We followed the entire setup step by setup with Google, now the ads are approved and eligible. It has been that for a week now. And absolutely nothing has happened?

 

Have a missed some hidden "activate now" setting?

 

Hope someone can assist.

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Spirit Motorcycle A
August

Shopping Ads - Done & but not showing

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆

Hi @Spirit Motorcycle A!

There are many factors which can prevent from ad to be shown.

Let's take a look at these links may resolve your issue.

fix issues with shopping campaign

further discussion https://www.en.advertisercommunity.com/t5/Google-Shopping-and-Merchant/Merchant-Products-Not-Showing...

 

View solution in original post

Shopping Ads - Done & but not showing

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆

Hi There,

 

Is your AdWords campaign active? If so, can you see the products showing in that campaign when you select the products tab? 

 

Shopping Ads - Done & but not showing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Abbie,

 

Yes to both questions.

Shopping Ads - Done & but not showing

Badged Google Partner
# 4
Badged Google Partner

Shopping ads can be tricky, and if one little thing is wrong they just refuse to work sometimes. 

 

I'd suggest that you contact AdWords support by mail, phone or live chat as someone at AdWords support will be able to look into the exact cause of this for you.


To Get the contact information for Google click on the gear in the top right-hand corner of your screen, then click on Help. That should bring up all the Contact information for you. 

Shopping Ads - Done & but not showing

Participant ✭ ☆ ☆
# 5
Participant ✭ ☆ ☆

When you go into your campaign in AdWords, click the products tab. Can you see your products shown there?

Marked as Best Answer.
Solution
Accepted by topic author Spirit Motorcycle A
August

Shopping Ads - Done & but not showing

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆

Hi @Spirit Motorcycle A!

There are many factors which can prevent from ad to be shown.

Let's take a look at these links may resolve your issue.

fix issues with shopping campaign

further discussion https://www.en.advertisercommunity.com/t5/Google-Shopping-and-Merchant/Merchant-Products-Not-Showing...

 

Shopping Ads - Done & but not showing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thanks Terry, I will do that.

Shopping Ads - Done & but not showing

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Abbie, 

 

Yes I can.

Shopping Ads - Done & but not showing

Participant ✭ ☆ ☆
# 9
Participant ✭ ☆ ☆

If your products are correctly being imported from Merchant Center and your campaign is running but you are still not getting any impressions, issues could be coming from your targeting options or the way your feed is formatted. 

 

Search terms trigger PLA's based on product titles mainly, so what have you used to create your feed and what do your titles look like? Can you share an example?

 

On the targeting side of things, if you are being too restrictive with location targeting this can also cause problems. What location targeting settings are you using at the moment?

 

Your budget could also be an issue. If your budget is too low your ads might not run. What is your daily budget?