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Return and Refund Policy

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

What are the return and refund policy that Google Marketplace requires?

 

We sell new CDs.  How do we prevent someone from opening the package, copying the CD and then attempting to return it for reimbursement?

 

Please clarify what our obligations are?

 

Thank you,

 

Best Regards,

 

VSOP RECORDS

1 Expert replyverified_user

Re: Return and Refund Policy

[ Edited ]
Top Contributor
# 2
Top Contributor


the return and refund policies must simply be
clear and conspicuous on the link landing-pages.

there are no requirements for what is contained
within the return or refund policies themselves.

individual merchants are responsible for processing any and all
returns and refunds in accordance with their prescribed content.

 

also, return and refund information cannot be

contained within any submitted (feed) data.

 

see also
https://support.google.com/merchants#topic=3404779