AdWords
6.3K members online now
6.3K members online now
Get started with AdWords - learn the basics to get set up for success
Guide Me
star_border
Reply

Reactivate My account Problem, Please Help!.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I am a mobile app developer and I was wondering if someone could help me out here.

 

When i came to adwords to reactivate my account, which i asked to cancel and this was more than 2 months ago, i entered my password and so on and tried to reactivate my account as it told me to do on my adwords page, i got this message:

 

"We apologize for the inconvenience, but we are unable to process your request at this time. Our engineers have been notified of this problem and will work to resolve it". 

 

I wrote to adwords about this issue many days ago ( sent 2 emails ) and still not even a single email in return. Whats is going on here?. Why is this so difficult?...... can someone help me out or are some of you guys having the same issue?.

 

best

Kim.

Re: Reactivate My account Problem, Please Help!.

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
Hello Ilho K,

Welcome to adwords community, Since account was cancelled
https://support.google.com/adwords/answer/2375392



Please follow directions listed here, by selecting either


You will also find contact links within this page to speak with Google about re-instating your account.



Contact Adwords - https://support.google.com/adwords/answer/8206


Re-activation Request - https://support.google.com/adwords/answer/request.py?&contact_type=reactivation

Hope it help

Re: Reactivate My account Problem, Please Help!.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Muhammed,

Okay i emailed them stating that i would like to kindly have my account reactivated, and i have no campaigns as of yet since i am new and i also used the link at the very bottom of your reply page to fill in the form and clicked on the button which refers to reactivating my account. Lets wait and see, i really hope it works this time. Smiley Wink

Thanks a lot lets hope!

best,
Kim

Re: Reactivate My account Problem, Please Help!.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
If there are no active campaigns or data on the account. I would suggest mail adwords that you want to cancel the account and terminate email access to this account. And start afresh with the same email. As the error about the engineer's issue and notification might be a problem...