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Re: Unable To open AdWord Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Kathleen,

What I keep hearing is that we need to sign a lost account form and submit it to the Google, if someone who handled the account has left the business. However, I have filled this out for two separate companies and have never received a response back. The reason being is they need enough information, but the only information that allows them to make changes is the registered account number. The person who left this firm also took the number with them. As a result I need the account number to report a lost account, and cannot get the lost account changed without the account number. I have placed the lost reports online and it has never, been corrected. Where do you suggest I go from there? Should I report it to fraud department to get something to happen?
1 Expert replyverified_user

Re: Unable To open AdWord Account

Community Manager
# 2
Community Manager
Hi Kurt,

It sounds like you have an AdWords account, but you cannot access it? Is this correct? Have you contacted AdWords support about this, or do you still need assistance?

Kathleen

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