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Re: Adwords account banned? WTF?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I would phone them.  Even if you have fixed the problem, it will require a human being (!) to actively unsuspend the account so you need to bring it to their attention. 

 

It's good to talk to them and someone will take ownership of your case.  Ask whomever you talk to if they can give a concrete reason(s) as to why the account was suspended so that you can be sure it won't happen again.  They may also be able to suggestion optimisations to make your account work even better.  

 

The flow of emails that lead up to an account suspension from AdWords Editorial (adwords-noreply@google.com) goes like this:

 

Subject: Your AdWords Account: Ad Disapproved

Subject: Final Warning:Customer ID: XXX-XXX-XXXX - Advertising policy violations

Subject: Your AdWords Account: Account Suspended

 

Maybe some of the mails went into your spam folder?  It's worth trying to locate them. 

 

I know an Account Suspension sounds serious but don't worry!  It sounds like you are well on the track to resolving it.

 

Look forward to hearing how you get on.

 

 

 

 

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Marked as Best Answer.
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Accepted by Zee (Community Manager)
September 2015

Re: Adwords account banned? **bleep**?

Top Contributor
# 9
Top Contributor

Hi Trevor,

 

I can't help you much with the suspension. I just wanted to note here the GoogleMediaBot is unrelated to AdWords. The AdWords bot id's itself as AdsBot-Google. It goes out to make sure the destination URL is reachable and provides data on the "relevancy" of the page and for indications of policy violations on your site.

 

A manual review is done by a real person. I think they use the AdsBot reports as indicators. A certain number of accounts are pulled for manual review even if there are no violations noted. I don't think you will see much in your web logs as identifiable traffic from Googlers completing the manual review.

 

Best of Luck!

 

Pete

petebardo -- Deadhead doing AdWords

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Re: Adwords account banned? WTF?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I did phone them and the guy I talked to said that he had to send my information to a different department as he does not have access to the information needed to know what was wrong with my account or something.

 

I double checked all email, even my spam folder, and the only email I got about the suspension, was the suspension email. Not sure why the other emails never got sent or how they were missed if I missed them somehow.

 

I hope things turn out good for me.

Re: Adwords account banned? WTF?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

That sounds positive that you spoke to someone.  If they email you, keep note of your case number, in case you need to follow up.

 

 

Re: Adwords account banned? WTF?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Well I'm trying to stay positive but with my luck nothing good will come of this.

Re: Adwords account banned? WTF?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

How long does it usualy take for them to email back with a decision?

Re: Adwords account banned? **bleep**?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I had openned a brand new Google Adwords account a few weeks ago and before I showed even one impresssion I got an email saying I was suspended. 

 

I was pretty worried so I called them as well and was told it needed to be escalated and could give no information. I followed up with a few emails and about a week or so later I got the email below and I was back up. Good Luck!

 

Thank you for your reply.


Google takes violations of our AdWords policies very seriously. Your
account was suspended when our system determined that it was in violation
of one or more of our policies.

However, after careful review, our AdWords specialists have determined
that your account isn't in violation, and your account has now been
reinstated.

Thank you for your understanding, and we sincerely apologize for any
inconvenience this may have caused.


Re: Adwords account banned? **bleep**?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Trevor,

 

I would give it 72 hours and then call again if you have not heard anything back.

Any word back since we spoke yesterday?

 

 

Re: Adwords account banned? **bleep**?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

yael_consulting,

 

Thanks for posting about your experiance, that helps me stay hopefull.

 

Jude, Nope no word back but I have seen the GoogleMediaBot on my site, I think thats the bot they use for checking websites. Cant really tell if any live person from Google has looked at anything yet though.

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Adwords account banned? **bleep**?

Top Contributor
# 9
Top Contributor

Hi Trevor,

 

I can't help you much with the suspension. I just wanted to note here the GoogleMediaBot is unrelated to AdWords. The AdWords bot id's itself as AdsBot-Google. It goes out to make sure the destination URL is reachable and provides data on the "relevancy" of the page and for indications of policy violations on your site.

 

A manual review is done by a real person. I think they use the AdsBot reports as indicators. A certain number of accounts are pulled for manual review even if there are no violations noted. I don't think you will see much in your web logs as identifiable traffic from Googlers completing the manual review.

 

Best of Luck!

 

Pete

petebardo -- Deadhead doing AdWords

Re: Adwords account banned? **bleep**?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Do you think I should give them a call today or wait till tomorrow?

 

Last time I phoned them was on Monday morning and still no email about nothing yet.