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Products not showing in active Campaign

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google Merchant Center account is linked with Google AdWords account, around 12,000 products are approved in Google Merchant Center. But when you go into the active campaign in AdWords, only one product is showing.

 

Thanks in advance

Cheers

Luke

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Buy Plumbing
September 2015

Re: Products not showing in active Campaign

Top Contributor
# 2
Top Contributor

google may simply take 24-72 hours or so before all
items can be seen within the linked adwords account.

generally, check the diagnostics-tab of the merchant-center-account
24-72 hours or so after the feed has been submitted for any issues
related to the account or items.

then, re-check the per-item status within the products-tab.

be certain that all images, link landing-pages, website,
e-commerce (checkout), physical inventory stock status,
etc., adhere to all google's current policies.

also, check for any changes whatsoever within the submitted (feed) data
that might be causing items to long longer match the active product-group.

also, verify there is only one, single, feed registered with google
and each item has a unique id value that has never changed or
been reused for any other item.

also, within adwords, check the view-full-list-of-products
to be certain items are actually matching a product-group.

also, within adwords, verify there is only one shopping-campaign with
one ad-group and there are no filter, priority, country, or other settings
or other campaigns or groups that may be blocking items.

otherwise, the best likely course would be to contact google so a
person can look directly into the feed, website, and both accounts.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Buy Plumbing
September 2015

Re: Products not showing in active Campaign

Top Contributor
# 2
Top Contributor

google may simply take 24-72 hours or so before all
items can be seen within the linked adwords account.

generally, check the diagnostics-tab of the merchant-center-account
24-72 hours or so after the feed has been submitted for any issues
related to the account or items.

then, re-check the per-item status within the products-tab.

be certain that all images, link landing-pages, website,
e-commerce (checkout), physical inventory stock status,
etc., adhere to all google's current policies.

also, check for any changes whatsoever within the submitted (feed) data
that might be causing items to long longer match the active product-group.

also, verify there is only one, single, feed registered with google
and each item has a unique id value that has never changed or
been reused for any other item.

also, within adwords, check the view-full-list-of-products
to be certain items are actually matching a product-group.

also, within adwords, verify there is only one shopping-campaign with
one ad-group and there are no filter, priority, country, or other settings
or other campaigns or groups that may be blocking items.

otherwise, the best likely course would be to contact google so a
person can look directly into the feed, website, and both accounts.

Re: Products not showing in active Campaign

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

There are 20 different product feeds, since the products are grabbed from XML links daily. But all are setup with the Google Merchant account.

 

Still only one product is showing in the products.

 

Kohler K-5893-4-NY Trieste Flush-mount Triple-bowl Kitchen Sink with 4

 

Whilst in Google Merchant Center

 

12,407 products are approved and active.

 

Any help would be great.

 

Cheers

Luke

Re: Products not showing in active Campaign

Top Contributor
# 4
Top Contributor

having 20 data-feeds is a bit unusual and can lead
to conflicts and administrative issues if not handled
carefully -- normally, the single registered feed can
handle about 100,000 items or so.

there is no such status as approved -- having active items
does not necessarily mean that the website landing-pages,
e-commerce, stock status, etc. meet all google's policies.

generally, check the diagnostics-tab of the merchant-center-account;
be certain the website, secure e-commerce (checkout), and physical
inventory stock status, adhere to all google's current policies.

also, within adwords, check the product-groups configuration
to verify that attribute values within the feed can be matched.

that said, forum members cannot look into feeds or accounts --
the best likely course would be to contact google directly so that
a person can look into all the feeds, website, and both accounts.

google may be contacted here --
https://support.google.com/merchants/answer/160491#contact=1

see also
https://support.google.com/merchants/answer/160491
https://support.google.com/adwords/answer/3455481