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Product ads not displaying for specific brand

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi.

 

We have a problem - lot of our products are not displayed in google product ads (however they are searchable in 'google shopping')

 

Example product from Merchant Centre:

  • id: 74988
  • description: (proper product description, compliant to google policies)
  • mpn: 1234567#ABC
  • adwords grouping: STOCK_HP
  • price: £439.99
  • brand: HP
  • google product category: Electronics > Computers > Laptops
  • product type: Electronics > Computers > Laptops
  • condition: new
  • availability: in stock
  • gtin: 01234567890 (proper EAN)
  • Product Ads:Searchable Searchable  (nah, not searchable)
  • Shopping:Searchable Searchable
  • Search API for Shopping:SearchableSearchable

We use 'adwords_grouping' tag in product feed to separate product groups

 

  • Max. CPC is £0.50 bid is set for this group, which is more than enough because there is no competition/shops
  • In adwords campaign management we are getting information auto target / ad group is Eligible, and when I validate the target (adwords_grouping=STOCK_HP) i get This target matches at least one product in your Google Merchant Centre feed.
  • Daily budget is not an issue

 

However, ads are not displayed, 0 impressions and 0 clicks all the time.

 

We configured listing ads thing for other products (other adwords_grouping='' auto targets), and it works flawessly, but there are no ads for HP laptops for unkown reason.

 

Same thing was happening when we had only one ad group (no auto_targets, just all products). It looks like google wont't let us display ads for HP laptops. Other companies runs their HP ads without problem, so it's really unfair we can't promote our products. Titles, photos, description comply with google policies.

 

In addition when I search by GTIN nothing pops up in google shopping.

 

Please help.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Compadvance
September 2015

Re: Product ads not displaying for specific brand

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Found the solution. We can't use trademark names like HP, IBM etc. in promo text.

View solution in original post

Re: Product ads not displaying for specific brand

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager
Hi,

Thank you for your post. We'll get someone to help you with your question.

Best,
Zee
G+

Re: Product ads not displaying for specific brand

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you.

 

I've even made separate campaign, still no success

Re: Product ads not displaying for specific brand

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

OK i found our ads are "Under review" but still why it takes so long and why only part of our products

Marked as Best Answer.
Solution
Accepted by topic author Compadvance
September 2015

Re: Product ads not displaying for specific brand

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Found the solution. We can't use trademark names like HP, IBM etc. in promo text.