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Problems with "Search by name" Shared Budgets functionalilty

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

Have anyone recently encountered with impossility of applying existing shared budget to campaign and set of campaigns?

 

I.e., when choose existing budget

Adwords Shared Budget Screenshot 01.png

 

enter some value in "search by name" field and it returns 0 results.

 

Adwords Shared Budget Screenshot 02.png

 

But few days later everything worked perfectly.

 

Have anyone had the same problem lately?

 

 

2 Expert replyverified_user

Re: Problems with "Search by name" Shared Budgets functional

Community Manager
# 2
Community Manager
Hi Andrey M,

This sounds like it's a delay in the system, or possible a browser issue.

If you encounter the problem again, I would suggest getting in touch with the support team, so they can troubleshoot the issue for you live, and with access to your account.

Kathleen

Re: Problems with "Search by name" Shared Budgets functional

Google Employee
# 3
Google Employee

Hi Andrey,

 

I've taken a good look into this and I'm also running into the same issue as you in my AdWords account. I've escalated this for someone to take a look at because I think it could be a technical issue. A member of the AdWords Support Team will contact you in a few days. 

 

Thanks! 

Rachel

Re: Problems with "Search by name" Shared Budgets functional

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Yes, it's definitely a technical issue, I hope another support engineer will help to overcome it.
Thanks for answers!

Re: Problems with "Search by name" Shared Budgets functional

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
The answer from Adwords Support Team:

"I've talked to our engineers and they've confirmed that this is a sort of technical issue, they are dealing with it but can't set any expectations regarding the fix timeframe - its a rare issue and it might take a while.

So, unfortunately, all we can do here is wait, the feature will be usable as soon as it is fixed, and by that time you'll have to choose the accounts manually."