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Problems when uploading sitelink changes with new adwords editor

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there, 

 

Everytime I attempt to upload changes made on my sitelinks, it seems to freeze. Sometimes it reaches near 100%, and other times it stops at 80%. Uploading changes made to keywords etc separately is fine. 

 

Please assist. 

 

Christopher Yip

2 Expert replyverified_user

Re: Problems when uploading sitelink changes with new adwords editor

Community Manager
# 2
Community Manager
Hi Christopher,

Are you making these changes in the front end, or through AdWords Editor?

If you're doing them in the front end, try clearing your cache and cookies, and we'd recommend that you use Google Chrome as your browser.

If you are using AdWords Editor - can you confirm that you are using the most up to date version (11.1.2)?

Kathleen

Re: Problems when uploading sitelink changes with new adwords editor

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Kathleen, I'm having this issue with Adwords Editor 11.1.2 as well, it seems it always hangs when I am uploading sitelinks or ad copy - sometimes not budging even if I leave it for hours.

Re: Problems when uploading sitelink changes with new adwords editor

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭
Hi

I also faced this issue once with sitelinks so I uploaded them with bulk edit option. You can read about bulk edits on the this link:
https://support.google.com/adwords/answer/2477116?hl=en

If you need any help in uploading through bulk edits, then post here again.

Hope it helps...!

Abhishek

Re: Problems when uploading sitelink changes with new adwords editor

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Kathleen,

Yes, I am using Adwords Editor 11.1.2.

Is there a fix for this?

Christopher Yip

Re: Problems when uploading sitelink changes with new adwords editor

Google Employee
# 6
Google Employee
Please submit the form at

https://support.google.com/adwords/editor/contact/awe_gen

Please attach the AES file with the changes you are trying to upload (in Editor, do Account > Export > Export whole account, then in the "Export account to file" dialog, in Save As Type drop-down, choose "Account sharing snapshots (*.aes)" We'll then investigate.

Re: Problems when uploading sitelink changes with new adwords editor

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
same here. It hangs up when reading 98 or 99%. It takes forever until it finished but most of the time, it hangs up..

Re: Problems when uploading sitelink changes with new adwords editor

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Same problem here!
I create a new sitelink, upload this change - till here everything works fine.

But when i start to link the sitelink to AdGroups and upload this changes, AdWords Editor is freezing at 100% (e.g. Process 156/157)

My changes are uploaded to AdWords though, but it seems like the last handshake from server to editor is not working properly.
So what i need to to is - download the whole account again and delete the (falsely) displayed doubled sitelinks in all AdGroups (because it was uploaded but not confirmed in the upload process)

This is really getting annoying now...

Re: Problems when uploading sitelink changes with new adwords editor

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I agree.. i have done the same process like yours.. seems we don't have a choice at this time.

Re: Problems when uploading sitelink changes with new adwords editor

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

We too are facing the same issues. 

 

Let us know if you guys find a solution to this.

 

Thanks,