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Phone number issue in text ad

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi Guys,

 

How can we change phone number from basic text ad. attached contain phone number. From which Ad extension, i have to remove this number? Below is the screenshot contains phone number, i want change this.

 

Let me know your expertise?

 

 Phone number issue.JPG

 

 

 

2 Expert replyverified_user

Re: Phone number issue in text ad

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hi Rama,

Yes you can remove Phone Number from Call Extensions Under Ad Extensions List. Please find below screenshot link for your help.

https://drive.google.com/file/d/0ByPz51L7FejLSlVCRjZLT3o5ZUE/view?usp=sharing

Thanks,
Anand

Re: Phone number issue in text ad

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Hi Anand,

Thanks for your information. But i don't have any call extensions in my Campaign. Is there any chance to display phone number in text ads without any call extensions?

Thanks,
Ramakrishna


Re: Phone number issue in text ad

Top Contributor
# 4
Top Contributor
Hello,

No, you cannot add the telephone number in your ad content. In order to display the number, you will have to use the call extensions.

Pankaj

Re: Phone number issue in text ad

Participant ✭ ✭ ✭
# 5
Participant ✭ ✭ ✭
No you can't show phone number in Ads without using call extensions..

Thanks

Re: Phone number issue in text ad

[ Edited ]
Participant ✭ ☆ ☆
# 6
Participant ✭ ☆ ☆

Hi Rama,

 

Agree with Pankaj & Satosh.

 

I have cross check your ads and the number is using within Call Extensions.

Desktop Platform Ad Preview

https://drive.google.com/file/d/0ByPz51L7FejLeTF1cGluMjhYWnc/view?usp=sharing

 

Mobile Platform Ad Preview

https://drive.google.com/file/d/0ByPz51L7FejLcU9xY3FZXzZSd1k/view?usp=sharing

 

I will recommend to you, Please cross check your Call Extensions at different level as per below.

 

  • Account Level
  • Campaign Level
  • Ad Group Level

You can change your existing Call extensions from Account Or Campaign Or Ad Group level.

 

Thanks,

Anand

 

Re: Phone number issue in text ad

Rising Star
# 7
Rising Star
Hey Rama, how are things?

It was permitted to have phone numbers directly on the text, but not anymore.

I see that you have an address showing up with your ad, and usually this address comes from Google My Business integration with Adwords. If you don't have any call extensions configured, this phone number is coming from your Google My Business information as well, so you should go there to try and change if there's any error.

Hope this helps.
_

Leandro Martinez | Basta1Click

Re: Phone number issue in text ad

Follower ✭ ☆ ☆
# 8
Follower ✭ ☆ ☆
Hi Anand,

Again i have rechecked my Ad Extensions. There's no call extensions for my campaign. Let me know how can i remove that number.

Thanks,
Ramakrishna

Re: Phone number issue in text ad

Follower ✭ ☆ ☆
# 9
Follower ✭ ☆ ☆
Hi Leandro,

Thanks for your information. I have checked through Google My Business account, But that phone number do not associated with any location. Let me know how can we resolve this?

Thanks,
Ramakrishna

Re: Phone number issue in text ad

Follower ✭ ☆ ☆
# 10
Follower ✭ ☆ ☆
Hi Leandro,

Can we have similar display url for all ads?

Let me know your opinion.

Thanks,
Ramakrishna