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Oops! We can't display search volume charts Message

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Keep getting this message: Oops! We can't display search volume charts. Please try again. Now i should say that i canceled my account a year ago but Im in the process of learning how to better use google Ad words, I was able to use my account and keyword planner last week just to start getting an idea of what keywords i might use when i re-activate but now i get this message when using the keyword planner. anybody know why?

1 Expert replyverified_user

Re: Oops! We can't display search volume charts Message

Rising Star
# 2
Rising Star

Raymond,

 

The objective of Keyword planner is to provide keyword insights and suggestions to active advertisers. For this reason, keyword planner is made available only after completing the billing set up. I haven't heard of or experienced this issue upon cancelling an account, but it should mostly be due to the status of your account.

 

If you'd like to take time to research, build campaigns and then resume your campaigns, I'd suggest reactivating the account and pausing all campaigns. Steps to reactivate here.

 

Hope that helps!

 

Sumanth

Sumanth Sridhar

Re: Oops! We can't display search volume charts Message

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks so much for the help, I will update my billing info.

Oops! We can't display search volume charts Message

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I just activated my account and I'm having the same error:

Error message "Oops! We can't display search volume charts. Please try again."

What to do?