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Only just started and Suspended already?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have been suspended and had some very harsh emails saying that I could never advertise again etc...

I think it's because I used a domain name rather than the long http clickbank link ( I was prompted that the link was too long, it accepted my domain and then just suspended me??  I will call adwords on Monday but I wondered if you knew how to clean my slate and start again?

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Marked as Best Answer.
Solution
Accepted by topic author coreworld
September 2015

Re: Only just started and Suspended already?

Top Contributor
# 7
Top Contributor

Hello again coreworld,

 

As per the emails you received, repeated violations of the landing page is the core issue. I must say that landing page modifications could have been done from your end before receiving these emails.

 

You should contact the Adwords support ASAP during the Week days for the best resolution if possible.

 

Best of Luck!

Pankaj

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Marked as Best Answer.
Solution
Accepted by topic author coreworld
September 2015

Re: Only just started and Suspended already?

Top Contributor
# 8
Top Contributor

@coreworld;

As pankaj mentioned contact Google CS ASAP;

However; I'm sorry to say that, but my experience shows that, apparently, you are done with Google forever. No much luck will come out from that phone call with Google's CSR... Smiley Sad

 

You will have to explore other advertising channels to promote your business... Man Sad

If you are successful - come back - and let us know. It will be a rare case...

 

All the best;

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author coreworld
September 2015

Re: Only just started and Suspended already?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I had this same thing happen overnight and was very annoyed when I read the suspension e-mail this morning.  I just created my ads last night.

 

I sent a support message with a screenshot showing a text ad I created last yesterday that was "Approved" but had the exact same Display URL, Landing URL and link as the image ads and, in my message, pleaded that I have no idea what I did wrong...because I really dont.

 

I read the help document about links and display URLS yesterday before creating my ads and was careful to make sure I was in compliance too.  Could it be that I capitalized key words in my Display URL that don't actually "display" as capitalized when the URL is reached?  I don't know.

 

I'll be waiting for the response from Google and will let you know what happens.

 

View solution in original post

Re: Only just started and Suspended already?

Top Contributor
# 2
Top Contributor

Hi coreworld,

 

I am assuming that your account has been suspended because of either Display URL or landing page violations. You can look at the keyword status and when you hover mouse over the speech bubble, it will give the clear message of which exact policy you violated.

 

Before you contact Adwords support, you might consider looking at this link so that you can identify at your own end the root cause and might take some action.

 

 

Hope that helps!

Pankaj

Re: Only just started and Suspended already?

Top Contributor
# 3
Top Contributor

Coreworld;

I am afraid, that if you were suspended for good, the reason is a continuous or a serious violation of AdWords policy.

The email you received should list the chapters of AdWords policy that were infringed. - Did it?

 

Chances that you will be "un-suspended" are slim. Google is unforgivable for violations of AdWords policy. Unfortunately, there is no appeal procedure in place. Number of threads (on this community forum) have raised the question of a "ban for life", suggesting various mechanisms to allow "honest advertisers" - who were banned because of "honest mistakes" - to "be back on AdWords' board". However, as of the moment, Google is not attentive, and adheres to its policy of "banning for good" .

 

You might want to read more on that in earlier discussions here and here.

 

Good luck,

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Only just started and Suspended already?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thank you. I wouldn't mind if I was a repeat offender but I only just started...within an hour, no warning, help or advice.

thanks anyway,

regards

Re: Only just started and Suspended already?

Top Contributor
# 5
Top Contributor

Without disclosing your personal info and account ID, could you list the reason listed in the email for suspending?

 

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Only just started and Suspended already?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

It was for Landing page breaches - repeated offensis....I could hardly have been active for more than an hour and had time to repeadedley offend??/ I will call them on Monday to get to the bottom of it but I wanted to get on with it this week-end.

 

3 emails came in together with no offer of help or any chance given to amend the ad - just Bang! your out.

 

"We've noticed that one of your URLs was recently flagged as against policy, and as a result we are not displaying ads for that site.  Please note that the affected URL will not receive ad traffic and all new ads pointing to this URL will be disapproved.

"It has come to our attention that your Google AdWords account does not comply with our Terms of Service and Advertising Policies. As a result, your account and any related accounts have been suspended and your ads will no longer run on Google. Please be aware that you are prohibited from possessing or creating any other AdWords accounts, both now and in the future. For more information on AdWords suspension policies visit this link: http://adwords.google.com/support/aw/bin/static.py?

 

"I understand that you're concerned about the suspension of your account. I therefore consulted a specialist regarding this.

Having thoroughly re-reviewed your account data, our specialists have confirmed that unfortunately we're unable to un-suspend your account."

Marked as Best Answer.
Solution
Accepted by topic author coreworld
September 2015

Re: Only just started and Suspended already?

Top Contributor
# 7
Top Contributor

Hello again coreworld,

 

As per the emails you received, repeated violations of the landing page is the core issue. I must say that landing page modifications could have been done from your end before receiving these emails.

 

You should contact the Adwords support ASAP during the Week days for the best resolution if possible.

 

Best of Luck!

Pankaj

Marked as Best Answer.
Solution
Accepted by topic author coreworld
September 2015

Re: Only just started and Suspended already?

Top Contributor
# 8
Top Contributor

@coreworld;

As pankaj mentioned contact Google CS ASAP;

However; I'm sorry to say that, but my experience shows that, apparently, you are done with Google forever. No much luck will come out from that phone call with Google's CSR... Smiley Sad

 

You will have to explore other advertising channels to promote your business... Man Sad

If you are successful - come back - and let us know. It will be a rare case...

 

All the best;

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by topic author coreworld
September 2015

Re: Only just started and Suspended already?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I had this same thing happen overnight and was very annoyed when I read the suspension e-mail this morning.  I just created my ads last night.

 

I sent a support message with a screenshot showing a text ad I created last yesterday that was "Approved" but had the exact same Display URL, Landing URL and link as the image ads and, in my message, pleaded that I have no idea what I did wrong...because I really dont.

 

I read the help document about links and display URLS yesterday before creating my ads and was careful to make sure I was in compliance too.  Could it be that I capitalized key words in my Display URL that don't actually "display" as capitalized when the URL is reached?  I don't know.

 

I'll be waiting for the response from Google and will let you know what happens.

 

Re: Only just started and Suspended already?

Top Contributor
# 10
Top Contributor

Hi courtenay;

We need to make sure that we are defining correctly the term "suspension"

Account suspension - as happened to the original poster - is different than ads being disapproved. The latter is, usually, a technical matter, that can be corrected, while account suspension is, usually, irreversible.

 

What did the email say? were your ads disapproved OR was your account suspended?

 

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’