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My client doesn't see an option to "accept invitation" from my MCC

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a client who doesn't see an option to "accept invitation" after I add her to my MCC linked accounts. I see that her invitation is pending acceptance, but on her end - there is no option to accept. What she see's is information on how she would be able to "no see and link to various accounts" as if she were a user on my MCC...

 

Am I adding her correctly? (Using the "link existing accounts" ) button from the dash? 

 

I have done this before but have never had this problem.

 

Thanks!

1 Expert replyverified_user

Re: My client doesn't see an option to "accept invitation" f

Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆

If you've followed these instructions to link an account then it should work.

 

Is she the admin of her account?

Re: My client doesn't see an option to "accept invitation" f

Top Contributor
# 3
Top Contributor

 She needs to log into her account as an admin user and the go to My Account - Account Access - she should see your request in there... if she is admin and doesn't see it then you probably need to check you requested access to the correct 10 digit account....