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My ads are still under review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

It has been over a week, but it still says they are being reviewed by a specialist.  I have emailed them 3 times over the last week, but they are ignoring me.  What the hell is going on?

1 Expert replyverified_user

Re: My ads are still under review

Google Employee
# 2
Google Employee
Have you called on the phone? This is likely to go faster. You will now have to wait for Monday before calling.
E
Yes, I work at Google. I want all AdWords Advertisers to be happy and prosperous

Re: My ads are still under review

[ Edited ]
Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

Eric but your Adwords doc say that it take 1-3 days to get reviewed but some times it takes even more.

Why is it so?

Re: My ads are still under review

Google Employee
# 4
Google Employee
I cannot really get into the detail of why at times it tales longer, I am not close enough to that part of the business.

It could be that your ads have been flagged for manual review because of some sensitive keywords. It could be that there is a sudden surge in the number of ads (with Mother's day approaching this is very likely: all retailers start very large campaigns) and the approvals systems struggle with the volumes, etc.

If you want a fast resolution, for this sort of things, phone is the best. On the Community here we can really do nothing: no access to the Ads System. sorry.

I hope it all gets resolved quickly on Monday.

Cheers,

E
Yes, I work at Google. I want all AdWords Advertisers to be happy and prosperous

Re: My ads are still under review

Google Employee
# 5
Google Employee

Also, check this article

and this one with some info on the Google ads approval system.

Cheers,

E

Yes, I work at Google. I want all AdWords Advertisers to be happy and prosperous

Re: My ads are still under review

Participant ✭ ✭ ☆
# 6
Participant ✭ ✭ ☆

Hey,

 

Folllowing Eric's advise I'm attaching you a link to AdWord's worldide phone support.

You can find there  all the information you need - contact numbers & working hours.

 

Good Luck,

 

Asaf