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Missing menu bar

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

There is no menu bar showing on my account all, it will let me do is set up and add but nothing else is avalable?? I wanted to use the addword planner but there is no tools menu showing.

Re: Missing menu bar

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭
You need to check your Browser Try to change and recheck again.

Re: Missing menu bar

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I'm having this same issue. Everyone keeps directing me to the tool bar for keyword planner, but I don't have any menu whatsoever. I've logged in and out, changed browsers, etc. Thoughts?

Re: Missing menu bar

Explorer ✭ ☆ ☆
# 4
Explorer ✭ ☆ ☆

Hello @Roger J and Rachael P,
This issue probably your browser issue. I suggest you to clear your browser cookies and cache or you can also try another browser and then try inside your AdWords Account. I hope this is the main reason nothing else. also see how to clear cache and cookies of different browsers

 

Hope the problem will be solve.

Cheer!