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MCC = The Following Customer ID Had Errors

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to add an existing Adwords account to my MCC profile but I get an error saying "The following customer ID had errors - You don't have permission to perform this action." The adwords account I want to add was active about one year ago so still has a good amount of data, but has been paused for a year.

 

I took a screenshot of the issue Here

 

Any help would be appreciated. Thanks

Re: MCC = The Following Customer ID Had Errors

Top Contributor Alumni
# 2
Top Contributor Alumni

Hi Daniel,
Welcome to the AdWords Community!

 

Are you sure you have the correct AdWords CID?  I've seen this before, but it was a result of trying to add an invalid AdWords CID.  Sometimes it helps to do a quick double-check on the CID.

 

Also, is the Account you're trying to add a closed (canceled) Account?  If so, I don't think it's possible to add a closed Account to an MCC.  If it's closed, try reactivating the AdWords Account.

Re: MCC = The Following Customer ID Had Errors

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Did this ever get resolved?

I have multiple accounts under my MCC and a colleague is trying to add them to his MCC as well. He's receiving the same error.

Re: MCC = The Following Customer ID Had Errors

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Any success with it? I am having the same issue here!