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MCC Needs a Dedicated Agent

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I used to work for a company that provided AdWords services to businesses and we had a dedicated AdWords rep that helped us with new campaigns. I'm on my own now and have recently setup an MCC and wanted to see what the process was for getting a new dedicated AdWords rep. Any advice or help would be appreciated.

 

Thank you. 

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
April 2016

Re: MCC Needs a Dedicated Agent

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
You don't ask for a dedicated rep; they'll offer you one once you start spending enough.

"Enough" is a secret number (which probably varies by country).

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
April 2016

Re: MCC Needs a Dedicated Agent

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
You don't ask for a dedicated rep; they'll offer you one once you start spending enough.

"Enough" is a secret number (which probably varies by country).

Re: MCC Needs a Dedicated Agent

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
You may need to increase your monthly spend to have a dedicated rep assigned to your account. Try calling support at 866-246-6453 or the live chat is helpful as well!

Good Luck!

Re: MCC Needs a Dedicated Agent

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Actually, when I spoke with support they told me to post on the forums.
They said that getting a rep this way was faster. But that they were going
to request one for me. I thought it was strange when I spoke with them. But
based on the responses I'm getting it's strange to everyone to post
something like this.

Thanks so much!

--
Ryan Riley

Re: MCC Needs a Dedicated Agent

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Ryan,

When I referred you to Google support is was to help answer questions you had (if any) about setting up and using your MCC and not for requesting a rep. Sorry for the confusion.

Re: MCC Needs a Dedicated Agent

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Valarie,

Thanks for the responses. I think there is some confusion. The entire reason I posted this was because Support told me to. Clearly he didn't know what he was talking about. My spend is significant. I will just talk to them again.

MCC Needs a Dedicated Agent

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hello Ryan,

 

Where you able to get a dedicated account manager? I was assigned one and he later on disappeared. I have called and they never follow back with a resolution to my request. I need one too! 

MCC Needs a Dedicated Agent

Top Contributor
# 8
Top Contributor

Hi,

 

There is no way to request a dedicated AdWords rep as they are assigned.

 

Kind Regards,

 

James

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