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Lost account!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭



I have been successfully running Adwords for my employer (ACS) for a few years now, as well as for my own personal website. A while ago I decided to link the two accounts, using my personal email as the primary email. All seemed well, however fast forward several weeks, and I find I now cannot access the Adwords account for ACS. When I log into my personal account there is no sign of ACS campaigns whatsoever. And if I try and log in with my work email Google doesn't recognise it (following the Account recovery process I received an email from Google saying they were unable to find any usernames in their records matching this address!). Searches using my keywords suggests that my ACS campaigns are no longer working, however I am still receiving paper invoices each month for them!!


Please help...



1 Expert replyverified_user

Re: Lost account!

Top Contributor
# 2
Top Contributor

Hi Mark,


Please be patient few days; I have escalated the issue.