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Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

In adwords, I simply cannot get keyword planner or tool to load. The page opens and I get the small "loading" bar in the middle of the page, and eventually (after a good two minutes with "loading" the page just goes gray and gives up. I've tried clearing my history/cache/cookies, different browsers, restarting. Any suggestions?

2 Expert replyverified_user
2 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Disable AdBlock and it should work!

View solution in original post

Marked as Best Answer.
Solution
Accepted by John Paul (Google Employee)
September 2015

Re: Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 11
Visitor ✭ ✭ ✭

I confirm the solutions of other people here. Disabling Adblocker loads up the keyword planner for me.

View solution in original post

Re: Keyword Planner (and keyword tool) simply will not load?

Top Contributor
# 2
Top Contributor

Hi Carli, welcome to the Community.

 

What browser are you using, and what OS?  There don't seem to be any other reports of problems so it seems likely it's limited to your machine.

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Re: Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

The same problem here. Keyword Tool and Keyword Planner are loading and after a while (minute more or less) it gives up and I end up with grey screen. Browser Chrome 28.0.1500.95 m system Windows 8, I was trying the same on Firefox 22.0 trying at work with system Windows 7 Chrome and Firefox - not working. It seems it is connected to account not to machine or browser. Cache and history cleared few times. 

Re: Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Turning off my pop-up blocker for the page solved this exact problem for me.

Re: Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I had the exact same problem, but you have to disable AdBlock for this page and everything seems to be fine now.. =)

Re: Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I was using Chrome. I got it to work in Mozilla after clearing everything from that browser as well. Seems odd to me that keyword planner would work in a NOT-google browser. But I'll take it.

Re: Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
If you turn off the adblocker on that page it seems to work on Chrome!

Re: Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Same issue for me - Have tried Chrome, Firefox, and IE. Cleared caches to no avail.
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Disable AdBlock and it should work!

Re: Keyword Planner (and keyword tool) simply will not load?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I resolved this by temporarily pausing my ad-blocker. I use Chome and Windows 7.