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Issue with confirming Ads?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Im trying to advertise my Youtube video and when i get to the final stage of confirming my purchase the saving thing pops up and goes and nothing happens? Help ASAP ive put $10 into my Adwords account and cant use it

1 Expert replyverified_user

Re: Issue with confirming Ads?

[ Edited ]
Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

HI MrWhitby

 

Welcome to the AdWords community forum Smiley Happy

 

Please can you give a little more information about your issue?

 

Is this an issue that you are experiencing in the AdWords for Video tool ? (Please see the link below, I think you are experiencing your issue at step 9 of "create a new video ad in an existing AdWords for video campaign")

 

http://support.google.com/adwords/bin/answer.py?hl=en&answer=2375425&topic=1713903&path=1713898-1710...

 

You can also contact support using the help link within your AdWords account if you think it is an account issue or bug that needs to be looked into.

 

Also, here is the world wide phone support telephone number list -

 

http://support.google.com/adwords/bin/answer.py?hl=en&answer=1385067

 

I hope this helps you, good luck Smiley Happy

 

Best regards

 

 

 

Re: Issue with confirming Ads?

[ Edited ]
Ita Google Employee
Google Employee
# 3
Ita Google Employee
Google Employee

Hi Mr Whitby, 

 

Hmm, first of all I'd rule out browser issues. So try deleting your browsing history and/or using a different browser. 

 

If not try can you describe exactly where you are where and when in the process you run into this issue?

 

Fianlly, I recommend taking a screenshot of the screen with the pop up and then the screen after it disappears and then emailing them into us for investigation. 

 

Ita