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Incorrect file type with GWD

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

is the first time that I make a banner with GWD, I followed the instructions to make it compatible with Adwords (following this guide).

But there is a problem at the time of the upload. (I do not deal directly the upoload, but who is dealing with have told me that results an error of incompatible file).

The message that appears is this:
-------------------------------------------------- -------------
"Incorrect file type"

File name: index.html
File Type: TXT_HTML

Supported file types:
GIF JPG PNG SWF ZIP
-------------------------------------------------- -------------

What could be the problem and how can I fix it?

 

My zip have only 1 file*.html and 4 png  2 jpg.

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by Dave_Davis (Top Contributor)
September 2015

Re: Incorrect file type with GWD

Top Contributor
# 2
Top Contributor
It seems you're uploading JUST the HTML file and not the zip file containing the HTML file. You MUST upload the zip file and NOT the HTML file.

Re: Incorrect file type with GWD

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
That's what I thought too, and I asked that was uploaded, only the .zip file.

But I was told that the problem returns, also by loading only the .zip file.
it is possible that there is a problem in the * .html?

and if so where can I ask for a verification of the file?

Re: Incorrect file type with GWD

Top Contributor
# 4
Top Contributor
Hi Carolina,
I'm not sure about verification of the file.
I think the best bet would be to ask on the GWD forum here: https://groups.google.com/forum/#!forum/gwdbeta

Re: Incorrect file type with GWD

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I'll do, thks!

Re: Incorrect file type with GWD

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Dave_Davis,
My ads are approved but my ads are not shown

Re: Incorrect file type with GWD

Top Contributor
# 7
Top Contributor
Hi Nishant
So you got it uploaded.
I'd recommend that you follow this troubleshooter: https://support.google.com/adwords/troubleshooter/1711301?hl=en