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I need correct contact information on my website.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My merchant account was suspended until I get the correct contact information on my account. With the email I received it said I would need the following: email, phone number and address. I see many online shops with email contact only on websites, and that is what I would prefer as I'm a very small business and don't want to have to buy another phone number just for that purpose of putting that on my website when emailing is just as good and I've never had a problem about that before with my customers.What I'm wanting to know, is there a way to have just my email information on my website and get my account approved and not need the business address or phone number. The business address I especially cannot do, because it's an online only business and I do it from my home and don't want to post my home address on there. I don't necessarily want to get a phone number and have that added expense, because I'm a small business and don't do large scale orders either and a phone number specifically for my website would really be a total waste of money and just another yearly expense I don't need. Thanks.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Theresa_Zook (Rising Star)
September 2015

Re: I need correct contact information on my website.

[ Edited ]
Top Contributor
# 2
Top Contributor


for the phone-number, one possibility
might be to use a google-voice number.

generally, the physical address is required.

of course, google is the final arbiter of all policies.

potential policy violations by others may be reported directly to google --
https://support.google.com/merchants/contact/policy

 

as an aside, if the business is online-only be certain that all items

submitted as in stock are available to fulfill the purchase request

in a timely manner; for example, drop-ship or similar supply-chains

are not allowed.


see also

https://support.google.com/merchants#topic=3404779
https://support.google.com/voice/#topic=1707989

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by Theresa_Zook (Rising Star)
September 2015

Re: I need correct contact information on my website.

[ Edited ]
Top Contributor
# 2
Top Contributor


for the phone-number, one possibility
might be to use a google-voice number.

generally, the physical address is required.

of course, google is the final arbiter of all policies.

potential policy violations by others may be reported directly to google --
https://support.google.com/merchants/contact/policy

 

as an aside, if the business is online-only be certain that all items

submitted as in stock are available to fulfill the purchase request

in a timely manner; for example, drop-ship or similar supply-chains

are not allowed.


see also

https://support.google.com/merchants#topic=3404779
https://support.google.com/voice/#topic=1707989