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How to unlink Adwords account created WITHIN an MCC?

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# 1
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I have an Adwords MCC that I log into. I am the only one that can log into the MCC. Within the MCC, I have 3 linked Adwords Accounts. These are each, separate, standalone Adwords accounts that were created by clients.


During some testing I was doing, within my MCC, I clicked +Create Account and chose Adwords in order to add a new account to my MCC. Note: I am not linking an existing standalone account to my MCC. I am creating a new account within my MCC. I name this account Test Client 1.


Now that I have created my new account, I want to delete it because I only made it as a test. If I goto Arrange Accounts > Unlink Account(s) I get the following error:


This account must have at least one active user before you can unlink it.
Please invite a user to the account with "Administrative Access" or link
the account to another MCC before unlinking.


So how exactly do I add an active user to this account, Test Client 1? When I click the account and go into the details of that account, I do not see anywhere in the interface where you can add a user to the account.

If I go into my MCC preferences, here there is an Account Access page, which allows me to add a new user to the ENTIRE MCC account. But this gives the user access to the ENTIRE MCC. I don't want that. I just want to add a user to this one Test Client 1 account I made. There doesn't appear to be a way to give a user access only to a specific account within the MCC.


Just for the heck of it, I went ahead and invited a new user to the MCC with full Administrative Access. Now I have my login and this other login (a dummy @gmail address I made) that can access my MCC. There still does not appear to be a way to add a user to the Test Client 1 account I made so I can unlink it.


What am I missing here? How do I add a new active user to the Test Client 1 account?

2 Expert replyverified_user

Re: How to unlink Adwords account created WITHIN an MCC?

Google Employee
# 2
Google Employee

Hi Huebner,


Welcome to the community. To be honest, you have already done what I would have advised you to do. I would have advised you to create a dummy account and invite it, followed by unlinking the MCC. So what I am going to do is refer this post to our support team to take a look with you and see how to unlink this account.


They should be in contact with you via email from AdWords-support. If you don't hear from them be sure to check your spam box. 


Let us know if you have any additional questions. 


Re: How to unlink Adwords account created WITHIN an MCC?

Top Contributor
# 3
Top Contributor
Hi Huebner,

I'm assuming you're in the newer interface now?

What you need to do is go to that actual account inside your MCC and then visit - account settings (cog wheel top right of screen) > account access. I bet you'll see client managers but no actual admin.

My advice...revoke access for that throw away email you created so it is free from all adwords accounts and mcc's. Then visit that account access page and assign it as an admin.

I did this a couple of weeks ago - should work without issue.


Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
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