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How can I change the admin account if I don't have access to it?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi ! I'm the owner of a company whose ads were being run by an external agency. They had the admin account, and I just have "standard" access. We fired them, but now they won't give us back the admin account and I can't find a way to re-gain it.

 

Any help would be appreciated.

 

Thanks,

Ignacio

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: How can I change the admin account if I don't have access to it?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Ok, thanks! They are reviewing the issue now!

View solution in original post

Re: How can I change the admin account if I don't have access to it?

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager

Hi argenacho,

 

I've escalated your issue to the AdWords support team. Please check your mailbox for further information. 

 

Thanks,

Zee
G+
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: How can I change the admin account if I don't have access to it?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Ok, thanks! They are reviewing the issue now!

Re: How can I change the admin account if I don't have access to it?

Zee Community Manager
Community Manager
# 4
Zee Community Manager
Community Manager
Thanks, argenacho, for posting back!
Zee
G+