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HD (retina display) resolution scaling issue

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

A recent campaign was rejected when uploading HD versions of ads.

The scaling for HD ads for the campaign is to take the standard resolution and double it.
(a 300x250 pixel ad becomes 600x500, and keeping the file size below 150kb.)

Upon mass exporting these files I noticed some occasionally would be a pixel short, would Google Adwords outright reject an ad if it were for example 600x499 (instead of 600x500)? 

Thanks in advance.

1 Expert replyverified_user

HD (retina display) resolution scaling issue

Community Manager
# 2
Community Manager

Hi Kevin, thanks for reaching out to the AdWords Community. We apologize for our delay in responding to your question. If you're still encountering an issue, please let us know. We'd be more than happy to look into this right away. Thanks again for your patience, we look forward to hearing back.


Best,
Akhil