AdWords
6.3K members online now
6.3K members online now
Get started with AdWords - learn the basics to get set up for success
Guide Me
star_border
Reply

Google Chat Support

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am number 1 in the queue list for Google Chat for the past few hours and nobody is responding. Is that really working?

3 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by LynnyRose (Follower ✭ ✭ ☆)
September 2015

Re: Google Chat Support

Google Employee
# 5
Google Employee

Hi there, 

 

Just to clarify, Product Listing Ads are something that Google charges for, as they are ads that are part of the AdWords programme. However, Merchant Centre results in Google Shopping are still free until the switch over is made in the future. 

 

Hope this helps. 

 

A.

View solution in original post

Re: Google Chat Support

Top Contributor
# 2
Top Contributor
I think the chat script may have timed out. If you relaunch it (close your browser and try again) it might help.

This is a peer to peer community (mostly) and we don't work at Google so we cannot really assist more with internal Google services.

Let us know how your attempt goes.
Alternatively, if you want to post your problem here, we may be able to assist you.

Re: Google Chat Support

Community Manager
# 3
Community Manager

Yes, please let us know if it persists.....

Re: Google Chat Support

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Customer service is horrible here. Maybe I should ask here so you guys can help me.

 

As you know Google Product Search will transition to a commercial model based on Product Listing Ads and I wanted to be ready before the transition. So I have created a campaign for Product Listing. Since the transition hasn't been done, I was assuming that those click will still be free however I see that Google is charging us. Is this a glitch or should I just pause the ads and wait until the transition done?

 

Thanks in advance.

Marked as Best Answer.
Solution
Accepted by LynnyRose (Follower ✭ ✭ ☆)
September 2015

Re: Google Chat Support

Google Employee
# 5
Google Employee

Hi there, 

 

Just to clarify, Product Listing Ads are something that Google charges for, as they are ads that are part of the AdWords programme. However, Merchant Centre results in Google Shopping are still free until the switch over is made in the future. 

 

Hope this helps. 

 

A.

Re: Google Chat Support

Community Manager
# 6
Community Manager
This 2012 thread has been closed to new replies. 
 
Should anyone have a new or unanswered question related to this topic, please start a new thread and post a clear, specific and detailed question that describes your particular situation.
 
This will improve the visibility of any new questions as well as help other forum members to understand your question fully, and answer it in a useful and effective way
 
To start a new thread, please go to the top level of the AdWords Community, and from there, click on the board that is most closely related to your question. After that, you can click on the pink "+" sign in the lower right corner of the screen to start a new topic.
 
Thank you.