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Google Analytics

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I set up my account a month ago and it still says tracking not installed. I have checked with my website provider and they have told me it has been installed correctly, please can you help, I cannot contact google analytics?

1 Expert replyverified_user

Re: Google Analytics

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi sophie p Smiley Happy. Welcome to the community.
I think your issue is about linking the AdWords account and Google Analytics. If it is, look at this thread- https://www.en.adwords-community.com/t5/Set-up-and-basics/Problems-Linking-Google-Analytics-and-Adwo...

Hope that helps. Good luck Smiley Happy

Re: Google Analytics

Google Employee
# 3
Google Employee

Hi sophie,

 

Welcome to the community!

 

If Ollie's suggestion does not work, please call the AdWords support (click the button in the upper right corner). A Google Ads team member will be happy to assist you with your Google Analytics issue.

Re: Google Analytics

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

Hi Sophie,

 

Sounds to me like you have a Google Analytics issue, rather than an AdWords issue.

 

You could try using the Google Tag Assistant Chrome App to check the tracking tag is installed correctly. Fid it here: https://chrome.google.com/webstore/detail/tag-assistant-by-google/kejbdjndbnbjgmefkgdddjlbokphdefk?h...

 

It runs inside Chrome to the right of the address bar and will enable you to check for yourself whether the tag is firing correctly or not.

 

This link may also be helpful to re run the setup procedure: https://support.google.com/analytics/answer/1008080?hl=en&utm_medium=et&utm_campaign=en_us&utm_sourc...

 

Regards

 

Kris