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Gaining Access to my account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My employee who set up ad words left without granting me full access. I would like to cancel the account but don't seem to have the ability. Any words of advice?

1 Expert replyverified_user

Re: Gaining Access to my account

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager

Hi Paul,

 

Do you have any chance of contacting the previous owner of the account and asking him/her to grant you an access? If  not, please post back and I'll put you in touch with the AdWords support who'd be able to help you further.

 

Best,

Zee
G+

Re: Gaining Access to my account

Top Contributor
# 3
Top Contributor

Hi Paul,

 

Is the account auto-pay or manual pay?

 

For auto-pay accounts, your AdWords account number will be on the credit card bill. Armed with that number you can recover the login details.

 

Best of Luck!

 

Pete

 

petebardo -- Deadhead doing AdWords