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GTIN updates not updating

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Help!!!!

 

I've had to update some of my GTINs which were incorrect, having done this I had expected my feed to have been updated but it hasn't for quite some time now.

 

Is there a validation process that I need to submit?

 

TIA

Kath

1 Expert replyverified_user

Re: GTIN updates not updating

Top Contributor
# 2
Top Contributor

first, be certain that the id value has not changed for any item.

otherwise, after the data (feed) has been updated and re-submitted,
there may be a delay of 72 hours or so before items are re-reviewed,
re-crawled on the website, and given an updated status.

if the feed is not being updated directly by you -- for example, when using a
third-party e-commerce solution such as magento, ekm-powershop, godaddy, etc.,
the best likely course is to contact that e-commerce support-group directly.

as an aside, normally, a gtin value should never ever change for an item;
valid, proper, gtin should be assigned by the manufacturer, stamped on
the product at the factory as a proper gs1 gtin bar-code, and identical
for all merchants selling that item -- also, gtin is not required for most
apparel clothing related items.

otherwise, a support specialist at google may be contacted --
https://support.google.com/merchants/contactflow