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GTIN codes do not exist for software products.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Trying to get a product feed accepted for electronically delivered software that used to have GTIN codes but no longer do (verified by the vendor (Oracle)). Google tech support have been unable to get our feed accepted and don't know what to do. Stuck...

1 Expert replyverified_user

Re: GTIN codes do not exist for software products.

[ Edited ]
Badged Google Partner
# 2
Badged Google Partner

Brien,

 

You may want to try adding a attribute The 'identifier exists' attribute with a value of FALSE when you don't have a GTIN.  Leave the GTIN and UPC blank.  Add a Brand attribute.

 

You will get a warning message about the FLASE, but the feed Should/ Will be Accepted.

 

Make a copy of your Feed, Makes the changes suggested above.  Submit the New Test Feed.  It should work

 

Here is some additonal Information:

 

"When there is no unique product identifier for an item, provide this information explicitly in your feed by specifying the ‘identifier exists’ attribute for that item. When an identifier exists for the item but you do not have it, it is important to add the correct identifier to your feed rather than using the ‘identifier exists’ attribute."

https://support.google.com/merchants/answer/160161?ref_topic=3404778

 

see also

https://support.google.com/merchants/answer/1344057

https://support.google.com/merchants/answer/3097504

 

Eric G

Google Plus

Re: GTIN codes do not exist for software products.

[ Edited ]
Top Contributor
# 3
Top Contributor

if identifier_exists is FALSE then
brand, mpn, and gtin should not
be submitted for the item.

global-trade-data (mpn, brand, gtin)
cannot be self-assigned by merchants.

the upc attribute has been retired
and replace by the gtin attribute.

as an aside, a website or feed can be rejected
for many issues other than global-trade-data --
check the feed-status-summary report, the
products-tab, and the main account-dashboard

for any additional messages from google.