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Error registering new feed, "something went wrong"

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi!

 

I need help to resolve the issue of registering a new feed. When I chose "Generate a new template Google Spreadsheet for me", it produces an error "something went wrong".

 

I tried using another e-mail in my domain and it went through. What could cause this issue?

 

Steven <edited by a Community Manager as noted below>

 
Note: this post has been edited by a Community Manager, per Community Posting Guidelines, in order to protect privacy and account security.
1 Expert replyverified_user

Re: Error registering new feed, "something went wrong"

[ Edited ]
Top Contributor
# 2
Top Contributor


normally, if the feed has already been registered,

a new data-feed should not need to be registered --
the same registered feed should be used for all
updates including additions, changes, or deletions --
any missing items from the sheet is considered a delete.

 

simply click on the feed's name under the feeds tab,

select edit-spreadsheet to make any updates to the

existing registered feed (sheet); then, select fetch-now.

 

otherwise, a support specialist may be contacted here:
https://support.google.com/merchants/contactflow

also, this is a public forum -- personal, identifiable,
information, such as phone numbers, should be
removed from all posts.