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Dynamic Remarketing campaign

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello community,

I am having problems creating dynamic remarketing campaigns (yes, I have read the http://goo.gl/2T7oGw article). Particularly, the problem is that, due to the interface change (see the attached picture, it's in the local language unfortunately / there are three options/boxes - 1) Raise awareness, 2) Influence consideration, 3) Encourage actions) there is no "Use dynamic ads" radio button (under Campaign setup / options) as it was before, and when I proceed with setup = try to create dynamic ads (via +Ad>>Ad Gallery>>Dynamic ads) I get he message "Missing Campaign feed ID" (also attached). The problem is I can't connect the feed to the campaign in the first place (like I was able to do before the interface change).

Whatever option (of these three) I choose, I can't change campaign setup to get somewhere where I can upload/attach a feed to this (or any other) campaign.

Thanks in advance for your help.

MateDynamic remarketing campaign setup - step 1.jpgDynamic remarketing Ads creation - missing campaign feed ID.jpg

3 Expert replyverified_user

Re: Dynamic Remarketing campaign

Top Contributor
# 2
Top Contributor

Hi Mate, not that this helps you much, but if it's any consolation I'm seeing the same thing on one of my Accounts and cannot seem to be able to create a DRM Campaign.

 

I checked an existing DRM Campaign for another client and when looking at the settings there, I see the old format, both for the existing Campaign and when creating a new one.

 

I'll see what I can find out.

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Re: Dynamic Remarketing campaign

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Jon,

thanks for your quick reply. I have an ongoing discussion with Google rep, so will post solution here if / when I get it.

Mate

Re: Dynamic Remarketing campaign

Top Contributor
# 4
Top Contributor
i've sent this into support as well on my end. I also can no longer find the advertise "in mobile apps" option either.

Re: Dynamic Remarketing campaign

Community Manager
# 5
Community Manager
Hi Mate J,
Did you get this issue resolved with an Online Specialist from the AdWords team?

I've filed this issue to have the documentation updated.
Kathleen

Re: Dynamic Remarketing campaign

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Kathleen,

just about now I've got the following response: "a technical issue is preventing the creation of a dynamic campaign in your account and our engineers can take some time to fix the issue - although at this point we're unable to give a definite time by when the matter would be resolved. I will email you again when I have any further updates from the Specialists / engineers."

So it might take a while obviously Smiley Happy

Mate

Re: Dynamic Remarketing campaign

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi community,

I just got the email that my problem has been resolved and that I can continue to create Dynamic campaigns.

Mate