AdWords
2K members online now
2K members online now
Get started with AdWords - learn the basics to get set up for success
Guide Me
star_border
Reply

Display ads: can't fix the error if I don't know what it is!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to create a display ad using the ad ideas feature. Every time I save I get red error messages asking me to fix the problems, but it's not showing me what the problem is!

  

I get the 'Please fix errors outlined in red', then when I click on the offending ad I get this:

"An internal error occurred while saving your changes

Please correct errors above"
 
This only happens with ads I have edited (removed the logo image).
 

I have tried loads of times in different browsers but nothing.

 

Any help?!

 

 

 
1 Expert replyverified_user

Re: Display ads: can't fix the error if I don't know what it is!

Top Contributor
# 2
Top Contributor
Oh! Don't worry you are not losing it Smiley Wink I ran into this too. It was such a nightmare. It turned out that one of the image files I was trying to use was not playing well with the AdWords UI. Try saving that suspect image in a different format and making sure that the file size is not too large. If you continue to run into issues I would suggest that you contact Google direct and see if a tech specialist can assist you. That is eventually what I had to do to resolve the issue. They can be reached at 866-2-google.

Good Luck!


Kim Clink, AdWords Top Contributor | Community Profile | Twitter | Clink Digital Marketing
Did you find any helpful responses or answers to your query? If yes, please mark it as the 'Best Answer.'

Re: Display ads: can't fix the error if I don't know what it is!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I am getting this too, while creating image ads in a new account.

 

An internal error occurred while saving your changes
Please correct errors above
 
but it does not indicate what the error might be. I have tried several different images and none work. I'm using the 'Create an Ad' function and have experimented with multiple ad builder designs. None work.

Re: Display ads: can't fix the error if I don't know what it is!

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I also faced the same problem & also contacted Google support team,but neither the resolution came nor satisfactory replies.

 

 

Re: Display ads: can't fix the error if I don't know what it is!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Having the problem now also.

Just got it to work somehow. I removed my logo image, then clicked choose from uploads, then clicked the image that was literally just there, and it was able to save...good luck!

Display ads: can't fix the error if I don't know what it is!

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thanks!

 

I tried the same but it still showed the error. Then, I uploaded the logo image too. It worked!

 

As it turns out, you need to upload all the images from your computer including the logo, instead of keeping scanned images to resolve the error successfully!

Display ads: can't fix the error if I don't know what it is!

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I have also been having some very time consuming and frustrating times using the Ad Gallery.  I have decided to do all the art in Photoshop and just use the button to take me to the site.  I spent hours trying to work out what the errors where only to have done nothing differently and everything was saved finally.  What I did notice is that when I refreshed the page it somehow worked as it should have done.  Not sure though...not getting those hours back trying to fix the unknown error.  I also tried to keep the text and image resizing box away from the edge of the canvas...not sure if this was a fix either.  Stick to Photoshop peeps.