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Display ad problems - won't save keywords. Keep starting again and having same problem

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I keep having to delete display campaigns and start again because after I have created the display ad, I click 'done' and keywords I selected haven't saved.  I am going around in circles.  It won't let me ad in the keywords again.  All I can do is delete campaign.  Cannot proceed.  Can anyone shed light?

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Marked as Best Answer.
Solution
Accepted by topic author Andrew J
February 2017

Display ad problems - won't save keywords. Keep starting again and having same problem

Top Contributor
# 7
Top Contributor

In display campaigns, the keywords are not under the keyword tab.  Click the "display" tab and then look for the sub tabs.  There is a 2nd keyword tab there.

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Display ads - keywords not saving. driving me crazy

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I keep having to delete display campaigns and start again because after I have created the display ad, I click 'done' and keywords I selected haven't saved.  I am going around in circles.  It won't let me ad in the keywords again.  All I can do is delete campaign.  Cannot proceed.  Can anyone shed light?

 

Display ad problems - won't save keywords. Keep starting again and having same problem

Top Contributor
# 3
Top Contributor

Hi Andrew,

 

Let's slow down and regroup on where you are with your AdWords account setup.

 

1) Log out of AdWords.

2) Clear your browser cache (history).

3) Start here. Read everything.

4) Log back into AdWords and compare to step 3. 

 

Once all of that is completed, please stop back here and reply here.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Display ad problems - won't save keywords. Keep starting again and having same problem

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi James,

 

Have done that.  Already have ad campaigns running on Search network.  A representative from Google was responsible for starting it up but left his job without completing what he was supposed to.  

 

The process is -create new campaign / campaign settings / create ad - select keywords (I input my own, press 'ad keywords' then press 'save and continue'). Next is create responsive ad.  Once that is completed  I click 'done' and 'save ad'.  I then get a message that says 'your display network campaign is created'.  I then click 'go to my campaign'.  

 

The ad group appears in screen with empty columns -  none of the keywords have been added.  I cannot delete this ad group or ad any keywords.

 

The problem is in the Display ad campaign

Display ad problems - won't save keywords. Keep starting again and having same problem

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

amendment - this time it is allowing me to delete the ad group, however the main problem remains.

Display ad problems - won't save keywords. Keep starting again and having same problem

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Could it be that keywords are not showing because same keywords are being used for another campaign?  I am trying to switch words from one campaign to another.  Will I first have to delete one ad group set of keywords in order for another campaign ad group to have those same keywords?

Marked as Best Answer.
Solution
Accepted by topic author Andrew J
February 2017

Display ad problems - won't save keywords. Keep starting again and having same problem

Top Contributor
# 7
Top Contributor

In display campaigns, the keywords are not under the keyword tab.  Click the "display" tab and then look for the sub tabs.  There is a 2nd keyword tab there.

Re: Display ad problems - won't save keywords. Keep starting again and having same problem

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks!

Re: Display ad problems - won't save keywords. Keep starting again and having same problem

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Many thanks