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Display ad builder Issue?

Follower ✭ ✭ ✭
# 1
Follower ✭ ✭ ✭

Hello Experts,

 

 

I am not able to create image ads using Ad builder in display network.

What about others are they able to do it?

1 Expert replyverified_user

Re: Display ad builder Issue?

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆
Hi,

It's probably a browser related issue, try using the incognito mode in chrome , if it worked, then clear your cash and cookies.

Another thing, do you use an "ad blocker" extension? If yes, pause it, it's probably the issue.

Re: Display ad builder Issue?

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭
No ad blocker, I have tried clearing history, cache and even coockies.
And this problem is from last 3 days. Now I have told this problem to GOogle as well. They are saying it is having some issue. I think everyone is having this issue. Do you?

Re: Display ad builder Issue?

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆
No, it works fine.

Re: Display ad builder Issue?

Google Employee
# 5
Google Employee
Can you be more specific about the issue? Which step fails exactly? Are you getting an error message? Can you maybe share a screenshot?

Re: Display ad builder Issue?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I'm having the same problem.

I check a text ad, clicked "More actions...", "Generate display ad...". Then I hit the blue button "Create an ad". Then the thing starts to scan. Usually this takes only just a second or 4 (scans up and down several times) BUT now it only starts to scan from top and half an inch down and then it stops. I can click the blue "Create an ad"-button again but same thing happens. If I look far to the left in the screen I can se a working symbol rotating. I've let this "work" for 5 min but then I quit.

 

- Tried using the incognito mode in Chrome. Same problem.
- Tried using the incognito mode in Firefox. Same problem.
- I'm not using ad blocker.

 

So something is up.

Re: Display ad builder Issue?

Follower ✭ ✭ ✭
# 7
Follower ✭ ✭ ✭
Hey, After a few days of now it is working fine.

Re: Display ad builder Issue?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
It's still not working for me. Still same issues.