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Device Bid Adjustment for Mobile -100% , but still 7 clicks, which are all from mobile. Why?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello! 

I've read the topics around here regarding bid adjustments for devices. I've set up 10 campaigns yesterday and set all of the mobile device bid adjustments to -100%, but they are 7 out of 9 clicks that I can see in the google Adwords settings page. How is this happening? I've setup the bid adjustment right after creating the campaigns, 5 minutes maximum.

 

How do I contact Google about this so that they would reimburse me or resolve this issue?

 

Looking forward to Your replies!

1 Expert replyverified_user

Device Bid Adjustment for Mobile -100% , but still 7 clicks, which are all from mobile. Why?

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

Have you tried to adjust your bids for other devices?  (ie: +40% on desktop) Perhaps you have a few screenshots may help answer your question more accurately? Smiley Happy

Device Bid Adjustment for Mobile -100% , but still 7 clicks, which are all from mobile. Why?

Rising Star
# 3
Rising Star

Hi @konstantin R,

 

Access the help tab using settings cog(top right of the AdWords UI) to contact the support platforms.

 

 


Regards
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