AdWords
2.2K members online now
2.2K members online now
Get started with AdWords - learn the basics to get set up for success
Guide Me
star_border
Reply

Cannot access Keyword Planner

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Every time I log in to AdWords, I am automatically taken to the "Create Campaign" page, with no clickable options except to sign out. (I have tried this in multiple browsers with the same result.) All I need to use is the Keyword Planner for SEO purposes. I have no need to create an ad campaign. How can I move beyond this page to the Keyword Planner? Even clicking a direct link to the Planner automatically takes me back to the campaign page.

Re: Cannot access Keyword Planner

Collaborator ✭ ✭ ✭
# 2
Collaborator ✭ ✭ ✭

Hello Ros L ! Welcome to the Community,

 

My first recommendation as another user like you is the clear the cache and cookies from the browser also to login from another browser if available.

 

Re: Cannot access Keyword Planner

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Adrian,

Unfortunately, clearing the cache and cookies didn't work. I spoke with someone at Google AdWords tech support and they said that this is a known problem with some Google accounts. They are working on it but do not know when it will be fixed.