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Cannot access AdWords help or the contact page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello.

 

I'm working with a class that is using one AdWords account for multiple users.

 

They are having trouble logging in.

 

Is there a max number of people who can log into one account at the same time?

 

Is there a problem with the AdWords support right now?

 

Thanks.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by Eric (Google Employee)
September 2015

Re: Cannot access AdWords help or the contact page

Participant ✭ ✭ ☆
# 6
Participant ✭ ✭ ☆

Hey Again,

 

Please try using Google Chrome - it might help (for both problems Smiley Wink)

 

I'm a Google Certified Trainer here in Israel and in each session we have 20~ people that open NEW ACCOUNTS on Google AdWords and we don't have any problems...

 

Good Luck,

 

Asaf

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Re: Cannot access AdWords help or the contact page

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hey jmnelson1,

 

How many people are trying to use the same account at the same time?

 

it would also be good if you could explain why they're using it in the same time (I might have a different solution).

 

Cheers,

 

Asaf

Re: Cannot access AdWords help or the contact page

Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆

BTW: the contact page (http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206) is working great for me :-)

Re: Cannot access AdWords help or the contact page

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Well, I am not the instructor so I'm not sure what his reasoning is.  I am just tech support for their classroom platform and am desperately trying to get them some help with this product.  But basically he asked the entire class to log in at once.  I assume they are doing group work.

 

15 people have been trying to log in today at the same time.

 

Suggestions welcome!

Re: Cannot access AdWords help or the contact page

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

When I click that link or otherwise try to access the help or contact pages, I get a blank page.  Not even a 404 error.  Just no content.


@asafpaz wrote:

BTW: the contact page (http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206) is working great for me :-)


 

Marked as Best Answer.
Solution
Accepted by Eric (Google Employee)
September 2015

Re: Cannot access AdWords help or the contact page

Participant ✭ ✭ ☆
# 6
Participant ✭ ✭ ☆

Hey Again,

 

Please try using Google Chrome - it might help (for both problems Smiley Wink)

 

I'm a Google Certified Trainer here in Israel and in each session we have 20~ people that open NEW ACCOUNTS on Google AdWords and we don't have any problems...

 

Good Luck,

 

Asaf

Re: Cannot access AdWords help or the contact page

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

That did seem to help me.  I will forward this to the professor for his reference.  Thanks.


@asafpaz wrote:

Hey Again,

 

Please try using Google Chrome - it might help (for both problems Smiley Wink)

 

I'm a Google Certified Trainer here in Israel and in each session we have 20~ people that open NEW ACCOUNTS on Google AdWords and we don't have any problems...

 

Good Luck,

 

Asaf


 

Re: Cannot access AdWords help or the contact page

Participant ✭ ✭ ☆
# 8
Participant ✭ ✭ ☆

You're welcome :-)

Re: Cannot access AdWords help or the contact page

Top Contributor
# 9
Top Contributor

Hi jmnelson1,

 

Looks like Asafpaz has taken care of you pretty well. I just wanted to add there does seem to be a problem accessing AdWords using Safari. I don't know how long it has been going on, but was confirmed by Googlers today.

 

I am currently logged on AdWords with both Firefox and Chrome (both with the same user name and password) and it seems fine. You can definitely have 2 people logged in at the same time. I don't know if there is any kind of limit.

 

Best of Luck

 

Pete

 

petebardo -- Deadhead doing AdWords

Re: Cannot access AdWords help or the contact page

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Ok.  I was personally using the newest Firefox (beta) but not sure what other students were using. 


@petebardo wrote:

Hi jmnelson1,

 

Looks like Asafpaz has taken care of you pretty well. I just wanted to add there does seem to be a problem accessing AdWords using Safari. I don't know how long it has been going on, but was confirmed by Googlers today.

 

I am currently logged on AdWords with both Firefox and Chrome (both with the same user name and password) and it seems fine. You can definitely have 2 people logged in at the same time. I don't know if there is any kind of limit.

 

Best of Luck

 

Pete