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Can't log in to Adwords (It thinks I want to make a new one?)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm the admin for my company's adwords account, and I can't seem to log in anymore. Whenever I try to log in, it tries to set up a new account, even though I'm using the same email account as before. I can even log in on an employee's non-admin account and see this account's email in the administrator user list. I tried going through with the new account setup, and now I'm left with a separate, empty adwords account (which is what I'm posting this from). Does anyone know how I can log back in to my old account?

Re: Can't log in to Adwords (It thinks I want to make a new one?)

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager

Hi Chester, 

 

Thanks for your  question.

 

Your issue requires someone to check your AdWords account directly. You can call the AdWords support line (9:00 a.m. – 8:00 p.m. EST, Monday through Friday at 1-866-2GOOGLE (1-866-246-6453). Alternatively, you can also quickly go over this online troubleshooting tool to see if you can identify the issue and get it fixed.

 

Let me know if you need us to connect you with the support team. 

 

Best,

Zee
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