AdWords
2.3K members online now
2.3K members online now
Get started with AdWords - learn the basics to get set up for success
Guide Me
star_border
Reply

Can't access my Adwords account after 1 year

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am extremely frustrated with these Google Adwords folks.  Please bear with me here.  I have had an Adwords account for 7 years and have been billed about $1000/mth for those 7 years (and still am).  I just got a U.S. mail Q4 Adwords Report and tried to access my account for the first time in over a year.  I do NOT have my 10 digit Adwords account.  All support phone numbers either cut me off or refer me to a support email at adwords-support@google.com.  My emails to that account sent back an autoresponse saying they are not accepting emails at that email address.  Their support site at www.google.com/accounts/recovery and support.google.com/adwords both require the 10 digit ID# which I don't have.  How in God's name can I get acess to my account????  Thanks to anyone for their help here!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Can't access my Adwords account after 1 year

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

If I were you, I'd call 1-866-2GOOGLE and calmly explain to the representative that you haven't logged in in one year and have forgotten your adwords account number.  Do you know the email associated with the Adwords account?  Do you know the name on the account?  Other important info like address, billing info?  You say you have been paying $1,000/mo. so there must be some kind of payment method on file with Adwords.  You could talk to a billing specialist and verify the 3 digit number on the back of your card on file.

 

Also, you say you got a U.S. mail Q4 Adwords Report.  Does that have any info on it like 10-digit account number?

 

Those are a few things that might be worth trying.  Good luck.

View solution in original post

Re: Can't access my Adwords account after 1 year

Top Contributor
# 2
Top Contributor

Hi prestonrich,

 

Instead of Adwords Customer ID number , don't you remember your Adwords account login information? In case you tried logging in, what message are you getting? It would be good if you can elaborate your question here.

 

Just in case if you don't remember the password, you might consider looking at this link: Forgot my password

 

Hope that may be of some help!

Pankaj

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Can't access my Adwords account after 1 year

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

If I were you, I'd call 1-866-2GOOGLE and calmly explain to the representative that you haven't logged in in one year and have forgotten your adwords account number.  Do you know the email associated with the Adwords account?  Do you know the name on the account?  Other important info like address, billing info?  You say you have been paying $1,000/mo. so there must be some kind of payment method on file with Adwords.  You could talk to a billing specialist and verify the 3 digit number on the back of your card on file.

 

Also, you say you got a U.S. mail Q4 Adwords Report.  Does that have any info on it like 10-digit account number?

 

Those are a few things that might be worth trying.  Good luck.