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Can a call extension be made to select a prompt

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I setup a call extension on an adgroup, when you click call our automated system picks up. What I would like to do is have it automatically call extension 5 for sales, is there a way to do this?

 

Back in the day, you could set numbers like 8885555555#1 for extension 1 or 8885555555,5 for pause then 5.

 

Anything like that work with adwords?

1 Expert replyverified_user

Re: Can a call extension be made to select a prompt

Top Contributor
# 2
Top Contributor

Hi John,

 

In case of Google forwarding number (https://support.google.com/adwords/answer/2454052), AdWords will assign some anonymous number to your ad which will re-direct to your telehpone number which you have added while setting up the extension. This would help in getting call details reporting in your account.

 

So as such, there is no way to use some sort of extension which you are talking about.

 

It might be possible if you use some 3rd party tools for call tracking like mentioned in this link: https://www.google.com/analytics/apps/results?category=Phone%20Call%20Tracking

 

Pankaj