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Call extensions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Is there any way in which call extension leads to my personal live support operator? or something like call forward to my live support chat operator?

Re: Call extensions

[ Edited ]
Badged Google Partner
# 2
Badged Google Partner

With the call extensions you can choose the destination phone number you will the phone to ring. This can be associated at the Account, Campaign or Ad group level for the different call extensions.

So if you set up is organized that you want one number going to Ad group or campaign 1 and a different number going to Ad group of Campaign 2, you can do so.

 

Here is the full details on Adwords Call extensions:

https://support.google.com/adwords/answer/2453991?hl=en

 

An overview Video

https://www.youtube.com/watch?v=hisuWV6ey20

Re: Call extensions

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for your reply Eric
i was just asking that is this possible in any way by which i can add "click live chat support" link which directly leads to my company's live chat support operator.

Re: Call extensions

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆
Hi Sona,

You should consider adding event tracking to your live chat link. You can set it up as a goal in Google Analytics and then import that into AdWords as a conversion if you'd like. Here's more information about event tracking: https://support.google.com/analytics/answer/1033068?hl=en

Good luck!