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Call Only Campaign - Not Valid Phone No.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Everyone - From last two days we are noticing that Google Adwords showing a error message "Call only ad does not contain a valid phone no." for our old campaigns. We have verified phone no. on landing page couple of times, phone no. is fine and also we have not made any change in ad copy, website or landing page from past 1 week.

is there any one else who also noticing this? Is this a glitch on google end?

1 Expert replyverified_user

Re: Call Only Campaign - Not Valid Phone No.

Rising Star
# 2
Rising Star
What is the format of the phone numbers, and are they the same format in both ad and website?

Re: Call Only Campaign - Not Valid Phone No.

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

Hi Hitendra,

 

In this make sure that, your number is there on the website and it should be in text and not image.  So, In order to verify this pls cross check with your designing team if they had made any changes in that.

 

In another scenario, do check the format of the phone number used as guided by the google AdWords.

 

If all seems fine, then pls get in touch with the google team

 

Regards,

Pushpendra Singh Yadav

Re: Call Only Campaign - Not Valid Phone No.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Rob
Below is the format
Website - XXX-XXX-XXXX
Ad - (XXX) XXX-XXXX

Re: Call Only Campaign - Not Valid Phone No.

Rising Star
# 5
Rising Star
It shouldn't make a difference, but try XXX-XXX-XXXX in your ad and see if that works.