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Asking for personal info - account suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Three weeks ago I received a weird message saying:

 

"During a recent review of your Google AdWords account CID: ------------
we couldn't verify some of the information you provided. To continue using
Google AdWords, please provide us with the following information:
- Complete Name
- Date of birth
Once we've received and verified this information, we'll contact you
again. If we don't receive this information within 15 days, your account
will be terminated.
Sincerely,
The Google Team "

- Why is Google asking for this if they already have all my information (credit card)?

 

I sent an email to Google asking if that message was really from them but instead they response with an automaticaly email with a link to a https://mail.google.com/support/bin/topic.py?topic=12784 that doesn't answer my issue.

 

Now I check my AdWords account and there's a notification "Your Google AdWords account has been permanently suspended because this or a related account failed to comply with our terms of service."

 

No wonder why it was suspended.

 

It could be related to that email message???

 

I didn't received any email from Google AdWords telling me about this suspension.

 


2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author GAWuser2012
September 2015

Re: Asking for personal info - account suspended

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Got answer:

 

"Thank you for sending us the requested information.

I can confirm that your Google AdWords account has been reactivated."

 

Yeahhh!

 

Thanks!

View solution in original post

Re: Asking for personal info - account suspended

Top Contributor
# 2
Top Contributor

Hello GAWuser2012 , Welcome to our community;


In my view, the two issues don't seem to be related.

The first mail you received looks like a phishing: Google does not ask for personal information by email. Moreover, Google does NOT use the verb "to terminate", but rather "to suspend" when accounts are banned. Read this link from google about phishing practice:

 

http://support.google.com/mail/bin/answer.py?hl=en&answer=8253

 

Your account was probably suspended due to other reasons. Check again your email. You should have received a "true" email from Google, about the AdWords Policy section you were violating.

 

Since you cannot disclose your personal AdWords account on this community, Your next step should be to contact Google's customer service.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Asking for personal info - account suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for your answer MosheTLV.
Unfortunately I have not received any answer from Google neither about that message asking for personal info nor my "suspended account". The only notification I have received from Google is in my bank when Google charges my credit card.

Re: Asking for personal info - account suspended

Top Contributor
# 4
Top Contributor

GAWuser2012;

Have you tried to contact Google's Customer Service by phone?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Asking for personal info - account suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

hi.............

i have some error's r occurred in my adwords billing....

how to activate my billing information.................

Re: Asking for personal info - account suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I'll try to call Google on business hours.
9:00 am - 8:00 pm / Monday - Friday

Re: Asking for personal info - account suspended

Zee Community Manager
Community Manager
# 7
Zee Community Manager
Community Manager
Hi GAWuser2012,

Keep us posted whether you've managed to resolve your issue.
Zee
G+

Re: Asking for personal info - account suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I already called AdWords support and they said the message asking for personal information was (truly) from Google.

So I reply to that email explaining what happened with my personal information and I'm waiting for response.

Re: Asking for personal info - account suspended

Zee Community Manager
Community Manager
# 9
Zee Community Manager
Community Manager
Thanks, GAWuser2012. So just wait what they will write back to you as the support team will be able to look directly into your AdWords account.
Zee
G+
Marked as Best Answer.
Solution
Accepted by topic author GAWuser2012
September 2015

Re: Asking for personal info - account suspended

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Got answer:

 

"Thank you for sending us the requested information.

I can confirm that your Google AdWords account has been reactivated."

 

Yeahhh!

 

Thanks!