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Are contact nos. in Adwords account available to public?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I was surprised to receive a call on my mobile from a local person enquiring about Adwords for my website. This is the number I have provided in my Adwords account. This raises a doubt whether the contact details provided to Adwords are available to public or commercial organisations.

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Accepted by LindzB (Follower ✭ ✭ ☆)
September 2015

Re: Are contact nos. in Adwords account available to public?

Follower ✭ ✭ ☆
# 8
Follower ✭ ✭ ☆

Hi, kingcobra,

 

Thanks for writing in to our message boards!

 

As a Googler myself, I can confirm that Google will NEVER share your personal contact information from your AdWords account. The only people from Google who would ever contact you using that phone number would be one of our AdWords strategy specialists, who will occasionally reach out to advertisers with tips and suggestions. 

 

If you're contacted by someone regarding AdWords who is NOT from Google, it's likely a third-party advertising agency who is offering their account management services to you. Some of those advertising agencies are Google Certified Partners, meaning they have passed our AdWords Certification Exams and are recognized by Google to be competent account managers. If you're thinking about working with an agency, I highly recommend asking them for proof of their Google certification so you can be sure you're working with someone who knows what they're doing. Smiley Happy

 

Plus, you can always call 866-2-GOOGLE for free account troubleshooting and suggestions!

 

Take care,

 

LindzB

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Re: AdWords personal Info accessible

Top Contributor
# 2
Top Contributor

Hello kingcobra; welcome;

No they are NOT(available) - per Google Privacy Policy;

 

However, the practice you are describing is common among account managers (though not the style I like....Smiley Tongue), that routinely run searches with a set of keywords, and start calling advertisers that their ads appear, offering their services.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Are contact nos. in Adwords account available to public?

Top Contributor
# 3
Top Contributor

Hello and welcome to the forum,

 


kingcobra wrote:

I was surprised to receive a call on my mobile from a local person enquiring about Adwords for my website. This is the number I have provided in my Adwords account. This raises a doubt whether the contact details provided to Adwords are available to public or commercial organisations.


If I understood you correctly, you are trying to say that Google has shared your personal information in their records with outside agencies.

No, that's incorrect. There is a dedicated Privacy Policy page and I would encourage you to read that which explains all about personal information. This is the link.

Yes, it might happen that Adwords customer support team would have contacted you via email or phone because I have heard that you get the optimization tips or sometimes the option where Adwords support member could help you in creating the campaigns if you have created a fresh new account.

 

Just few of my thoughts!

Pankaj

Re: Are contact nos. in Adwords account available to public?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for the responses. I still hold the belief that these details will not be shared by Google. But the caller was not from Google Adwords, this much I am sure about. This was a marketing call by a lady speaking in local tongue asking about my experience of Adwords in websites. 

Re: Are contact nos. in Adwords account available to public?

Top Contributor
# 5
Top Contributor

Hi King Cobra,

 

I get calls frequently from people who are not Google, asking questions and acting like they are Google, only to find out after 5 or 10 minutes into the call they are an independent agency looking for my business. Most of the time they have no clue what our business is, how we market that business and have never even looked at any of our web sites. I always ask questions, even though I have no intention of farming out our AdWords campaigns.

 

But they are not calling my cell phone. Is that number listed publicly anywhere at all in connection to your business? These folks are very resourceful in getting to you.

 

Best of Luck!

 

Pete

 

petebardo -- Deadhead doing AdWords

Re: Are contact nos. in Adwords account available to public?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

To the best of my knowledge my cell no. is not listed on the public domain. I have provided my cell no. in the Adwords billing section. Is it possible that no. might have leaked out as the Google's Adwords payment is handled through third party?

Re: Are contact nos. in Adwords account available to public?

Top Contributor
# 7
Top Contributor

No. It has not leaked from AdWords ( Google does NOT distribute / sell / transfer personal info. Google is very strict about that.)

The telemarketing agency got it, somehow, from other sources .Just tell them not to call anymore, and to remove your number from their list .

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by LindzB (Follower ✭ ✭ ☆)
September 2015

Re: Are contact nos. in Adwords account available to public?

Follower ✭ ✭ ☆
# 8
Follower ✭ ✭ ☆

Hi, kingcobra,

 

Thanks for writing in to our message boards!

 

As a Googler myself, I can confirm that Google will NEVER share your personal contact information from your AdWords account. The only people from Google who would ever contact you using that phone number would be one of our AdWords strategy specialists, who will occasionally reach out to advertisers with tips and suggestions. 

 

If you're contacted by someone regarding AdWords who is NOT from Google, it's likely a third-party advertising agency who is offering their account management services to you. Some of those advertising agencies are Google Certified Partners, meaning they have passed our AdWords Certification Exams and are recognized by Google to be competent account managers. If you're thinking about working with an agency, I highly recommend asking them for proof of their Google certification so you can be sure you're working with someone who knows what they're doing. Smiley Happy

 

Plus, you can always call 866-2-GOOGLE for free account troubleshooting and suggestions!

 

Take care,

 

LindzB